Area Operations Associate

1 Day ago • 3 Years +

Job Summary

Job Description

The Area Operations Associate will support the Area Operations Manager in all area-level operations, including managing supply and demand, driver acquisition and engagement, and resolving driver issues. Key responsibilities include managing day-to-day operations monitoring, collaborating on escalated issues, supporting new service area establishment, overseeing processes at the Driver Support Unit, ensuring SOP and legal compliance, supporting product changes, and providing operational analysis. The role requires strong analytical and problem-solving skills, a good understanding of supply and demand planning, excellent communication, and the ability to create solutions for operational challenges. The team will work closely with the Analytics team to analyze Operations data.

Must have:

Minimum 3 years of operations experience
Strong analytical and problem-solving skills
Good understanding of supply and demand planning
Good communication and attention to detail
Ability to create operational solutions
Fluent in Bahasa Indonesia
Proficient in spoken and written English

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

metabase

sql

communication

legal-compliance

talent-acquisition

Job Details

About the Role

Area Operations Associate is accountable and responsible to support Area Operations Manager for all spectrum operation drivers in the area level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area

What Will You Do

Accountable to support Area Operations Manager tasks by managing day-to-day operations monitoring (2W and 4W) including: driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants), driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)

Collaborate with Area Operations Manager for day-to-day escalated issues around driver services

Learn and apply good insights from an operations perspective during the process of establishing new areas of service

Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district

Ensure SOP and legal compliance in the district

Support AOM in product changes roll out in the region

Support AOM by providing analysis for operations and consumer engagement activities in the area

What Will You Need

Having at min 3 years experience in operations

Having strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query, metabase) and methods

Having a good understanding of supply and demand planning

Having good communication skills and good attention to detail and routine activities

Able to create creative solutions toward operation issues and empower relevant teams to execute properly

Able to handle communication in community or mass conflict

Fluent in Bahasa Indonesia & proficient in spoken and written in English

About the Team

As an Area Operations Associate, he/she will support the Area Operations Manager. He/she will work very intensively and collaborate with other Region Operations Managers. He/she also will work closely with the Analytics team to analyze Operations data to get valuable insight and recommendations for the business.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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