Client Operations Security and Fraud Prevention Analyst (Mandarin Speaker)

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Client Operations Fraud and Security Analyst (Mandarin Speaking)

Interactive Brokers Ireland Limited (IBIE) is part of the wider Interactive Brokers Group, servicing over 2.5 million clients in more than 200 countries and territories. We are based in Dublin 1 with over 120 employees of the wider 2900+ global headcount. Our innovative products allow our clients access to 160 global markets in as many as 28 currencies. Our mission is to create technology to provide liquidity on better terms and compete on price, speed, size, diversity of global products and advanced trading tools.

IBIE seeks a junior Security and Fraud Prevention Analyst who speaks fluent Mandarin to join their Client Operations - Security and Fraud (SF) team. We seek motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to be part of an exciting team helping to shape one of the world's strongest trading and brokerage brands. The ideal candidate will display passion, integrity, commitment, and drive to deliver a positive, differentiated service. 

Your Responsibilities: 

• Proactively handling exceptional client inquiries via callbacks, verbal and video client verification. 
• Handling escalations of client inquiries about IBKR’s security system via tickets. 
• Problem management with a focus on security protocols and practices. 
• Handling escalations of suspicious client activity or behavior to Senior SFP Analysts. 
• Proactive tracking of fraud cases and trends is realized. 
• Creation of on-the-job training and fraud awareness material. 

Qualifications and Experience: 

• 2+ years' experience in an information or fraud prevention role. 
• BSc in STEM areas (Science, Technology, Engineering and Mathematics). 
• Proficient in Windows and/or macOS computer systems and basic office applications. 
• Maintain up-to-date knowledge of the security industry as it relates to IBKR, including: 
  • Social engineering 
  • Fraud Schemes 
  • Mobile Security 
  • Information Security 
• Languages: Fluency in Mandarin and English

Required Skills: 

• Analytical approach to problem solving. 
• Organized, practical, good attention to detail. 
• Excellent communication (spoken and written) and interpersonal skills. 
• Ability to engage and maintain a conversation with clients. 
• Ability to build rapport, handle objections and actively steer communications with the goal of collecting required information and assisting. 
• Ability to learn and adapt to new information and technology platforms. 
• Navigating multiple computer applications while interacting with clients. 

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