Customer Success Engineer

Kaedim is a cutting-edge AI technology company specializing in developing Machine Learning algorithms for transforming 2D images into digital 3D models. Our primary focus is serving game developers, offering big speedups in their 3D asset production pipelines.
We’re seeking our first Customer Success Manager to lead our post-sales customer efforts. This person will be the main point of contact for customers with a focus on setting up and iterating on customer onboarding, adoption, and upselling processes. We’re particularly seeking candidates who are passionate about customer experience and who are excited to think strategically while building from the ground up.

Responsibilities

• Build and develop relationships with Kaedim’s customer base – being the main point of contact for customers during and post onboarding
• Define holistic strategies for Kaedim’s customer success efforts - including onboarding, adoption, upselling, and support
• Provide support to customers when needed, helping triage and reroute more technical issues to the engineering team
• Understand customer pain points and broader goals, be the voice of the customer by providing feedback to the team -Detect customer usage and determine best paths for upsell and re-engagement efforts -Communicate product updates to customers

Qualifications

• At least 2 years of experience in a Customer Success role within a B2B SaaS environment
• Experience building out sales or customer-focused processes from scratch
• Customer-driven mindset
• Excellent collaboration skills, including the ability to work in a fast-paced environment with cross-functional teams
• Ability to work autonomously with minimal guidance and manage multiple projects simultaneously
• Strong communication skills, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team
• Eager to be involved with both AI and product development
• Nice to haves
• Experience with gamedev pipelines, 3D modeling, or a design-focused background is a plus