Customer Success Manager

Location: Concord, Ontario, Canada (In-Office Position)

Company Overview:

Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our team. 

Position Overview:

Applicants must demonstrate fluent and articulate communication skills in English.

As a Customer Success Manager, you will be responsible for delivering a premium support experience to our VIP players. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.

Main Responsibilities: 

• VIP Player Engagement: Proactively engage with VIP players to build and nurture relationships, understanding their preferences and providing personalized support.
  
• Issue Resolution: Handle and resolve escalated issues from VIP players, demonstrating a high level of problem-solving skills and attention to detail.
  
• Account Management: Manage VIP player accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
  
• Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP players with exclusive offers, rewards, and personalized gaming experiences.
  
• Feedback Collection: Gather feedback from VIP players to identify areas for improvement and communicate insights to the broader team.
  

Requirements

• Bachelor's degree in a relevant field or equivalent work experience.
  
• Applicants must demonstrate fluent and articulate communication skills in English
  
• Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value customer segments, preferably within the gaming industry.
  
• Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of VIP players.
  
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with VIP players.
  
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for VIP players.
  
• Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of VIP player accounts.
  

Benefits

• Exciting projects using cutting-edge technologies
  
• Collaborative and supportive work environment
  
• Competitive salary and bonuses
  
• Opportunities for career development, growth and advancement
  
• Fantastic company events
  
• Group benefits including extended healthcare, dental care, vision care, and disability insurance
  
• On-site leisure facilities
  
• On-site parking
  

Why To Join Us?

• Exciting projects using cutting-edge technologies
  
• Collaborative and supportive work environment
  
• Competitive salary and benefits package
  
• Opportunities for career growth and advancement