Customer Support Supervisor - Global

1 Month ago • 7 Years + • Customer Service

Job Summary

Job Description

Rippling is seeking a Customer Support Supervisor to build a world-class Support team focused on helping customers maximize the potential of Rippling. This role involves supervising daily operations, reinforcing continuous improvement by assessing team activities and providing feedback, and training staff on customer support specializations and company policies. Responsibilities include assisting with the development and deployment of support policies, creating and maintaining documentation, partnering with management to collaborate with cross-functional teams, and utilizing data to improve the customer experience. The ideal candidate will drive support team-wide projects to enhance operational efficiency and problem-solve.
Must have:
  • Minimum 7 years customer service/industry experience, preferably SaaS.
  • Minimum 3 years Supervisor/Support Manager experience.
  • Organizational skills and multitasking ability.
  • Ability to improve processes and workflows.
  • Creative problem-solver.
  • Empathy and customer understanding.

Job Details

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.


Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.


Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.


We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. 

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

  • Drive support team wide  projects to solve problems driving operational efficiency in support
  • Supervising the daily operations of the customer service department
  • Help reinforce an environment of ongoing development and continuous improvement by overseeing and assessing the activities of the customer support team, and providing them with real-time performance-related feedback
  • Train staff in areas of customer support specializations and company policies to improve proficiency and efficiency (assisting with duties where necessary)
  • Assist with the development and deployment of support policies, and explain these to team members and customers as appropriate
  • Assist in creating and maintaining documentation pertaining to customer support tasks and best practices
  • Partner with management to continue Rippling’s ongoing culture of collaboration with our cross-functional partners to ensure that we are continually focused on building the right features to optimize adoption
  • Review and utilize data to make informed decisions and use scalable processes to enhance and improve the customer experience

What you will need

  • A minimum of 7 years of customer service and/or industry-related experience, preferably at a SaaS company
  • A minimum of 3 year of experience in Supervisor or Support manager, ideally overseeing a HRIS  support team or similar customer-facing team
  • Organizational skills and the ability to multitask while helping multiple customers/team members at the same time
  • Ability to improve existing processes and workflows for internal and external stakeholders
  • Creative problem solver who enjoys removing blockers for customers in support of the team
  • Empathy, the ability to recognize where a customer is coming from, and identify how Rippling can help them

Similar Jobs

FICO - Platform Sales, New Business Executive

FICO

London, England, United Kingdom (On-Site)
1 Year ago
Salesforce - Partner Business Manager

Salesforce

Singapore (Hybrid)
2 Months ago
Cognite - Senior Product Designer

Cognite

Phoenix, Arizona, United States (Hybrid)
1 Month ago
FICO - Director, Strategic Pricing

FICO

United States (Remote)
2 Months ago
Ion - Cloud Engineer/Architect (DevOps)

Ion

Pisa, Tuscany, Italy (On-Site)
9 Months ago
Palo Alto Networks - Senior Customer Success Manager

Palo Alto Networks

London, England, United Kingdom (On-Site)
1 Month ago
SoftSwiss - Customer Service Specialist

SoftSwiss

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
USE Insider - Customer Onboarding Manager

USE Insider

Berlin, Berlin, Germany (Hybrid)
8 Months ago
quience - Customer Care, Operations Support Lead, Voice of the Customer

quience

United States (Remote)
3 Months ago
London stock Exchange - Customer Success Manager

London stock Exchange

Jakarta, Indonesia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

JDA - Customer Success Advisor

JDA

Dallas, Texas, United States (Remote)
2 Months ago
WebMD - Senior Software Engineer

WebMD

Portland, Oregon, United States (On-Site)
1 Month ago
Thousand Eyes - ThousandEyes - Scale Specialist (APJC)

Thousand Eyes

Beijing, China (On-Site)
1 Month ago
FICO - Demand Generation Manager

FICO

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Ion - Cloud Engineer Kubernetes

Ion

Castellazzo Bormida, Piedmont, Italy (Hybrid)
9 Months ago
EMA - Customer Success Specialist

EMA

United States (Remote)
5 Months ago
Notion - Outbound Business Development Representative - AMER

Notion

New York, United States (On-Site)
2 Months ago
Coupa - Senior IT Systems Administrator

Coupa

Bogota, Colombia (On-Site)
2 Months ago
CyberArk - Automation Engineer

CyberArk

India (On-Site)
3 Months ago
Xplor Technologies - Software Engineering Lead (.Net)

Xplor Technologies

Auckland, Auckland, New Zealand (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Paytm - Business Analyst - Deputy Manager - UPI

Paytm

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
clevertap - Animator

clevertap

Mumbai, Maharashtra, India (Hybrid)
1 Month ago
Capgemini - Teamcenter CAD Integration

Capgemini

Pune, Maharashtra, India (On-Site)
3 Months ago
Capgemini - Application Consultant

Capgemini

Mumbai, Maharashtra, India (On-Site)
3 Months ago
M365 connect - Marketing Lead

M365 connect

Delhi, India (Remote)
3 Months ago
Ceragon Networks - Radio System PHY Specialist

Ceragon Networks

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago
Capgemini - Wifi Lead Developer

Capgemini

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
Ethos Life - Data Scientist

Ethos Life

Bengaluru, Karnataka, India (Hybrid)
3 Months ago
Techstar group - Pune

Techstar group

Pune, Maharashtra, India (On-Site)
1 Month ago
Oliver Agency - Senior Account Manager

Oliver Agency

Mumbai, Maharashtra, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Rippling - Customer Support Specialist

Rippling

United States (Remote)
8 Months ago
Linden lab - Customer Support Representative

Linden lab

Atlanta, Georgia, United States (Hybrid)
12 Months ago
Anthology  Inc  - Customer Service Advisor

Anthology Inc

United States (Remote)
1 Month ago
Dungarvin - Employment Support Specialist

Dungarvin

Apple Valley, Minnesota, United States (Hybrid)
1 Month ago
Tesla - Customer Experience Specialist, Vehicle Handover

Tesla

Bristol, England, United Kingdom (On-Site)
5 Months ago
Varonis  - Customer Success Operations Manager

Varonis

Courbevoie, Île-de-France, France (On-Site)
1 Month ago
Fictiv - Associate Technical Program Manager MP Support - North America Support

Fictiv

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
OKX - Specialist, Customer Service (API Support)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
Kyruus Health - Customer Success Manager

Kyruus Health

United States (Remote)
2 Months ago
CyberArk - Enterprise Customer Success Manager

CyberArk

United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (On-Site)

United States (Remote)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

San Francisco, California, United States (Hybrid)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Rippling

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug