Deployment Engineer - Texas

6 Months ago • All levels • Customer Service

Job Details

About Mashgin
At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives.

Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of progress, and we’re already profitable. And we’re just getting started.

We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.


Position Summary
This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients.

This role requires someone to be based within the greater Austin area.

You Will Be

    • Traveling the country launching new locations and helping customers (50-75% travel is expected).
    • Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
    • Respond to customer escalations and inquiries, when needed seeking partners to assist. 
    • Maintain a subject-matter expert level of knowledge of deployment systems and software. 
    • Installing kiosks to ensure our customers and clients are set up for success. 
    • Planning and preparing for deployments.
    • Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Minimum Qualifications

    • Bachelor’s Degree (or equivalent experience).
    • Ability and desire to travel frequently.
    • Self-starter who is comfortable getting the job done without much assistance.
    • Relentlessly resourceful, always thinking outside the box to solve complex problems. 
    • Strong communication skills.
    • Ability to lift 50 pounds or more.
Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Similar Jobs

Trackman - Simulator Design Project Manager

Trackman

Phoenix, Arizona, United States (On-Site)
3 Months ago
sony global (Games) - Software Design Engineer

sony global (Games)

Shanghai, China (On-Site)
18 Hours ago
Scale AI - HRBP

Scale AI

Doha, Doha Municipality, Qatar (Hybrid)
1 Day ago
Microsoft - Senior Data Scientist

Microsoft

(On-Site)
2 Weeks ago
Salesforce - Salesforce AI Research Intern - Summer 2025

Salesforce

Palo Alto, California, United States (On-Site)
6 Months ago
Amber - Customer Support Agent with English and Japanese

Amber

Manila, Metro Manila, Philippines (On-Site)
11 Months ago
Evolution - Customer Service - Japanese Speaking Game Presenter (No experience required)

Evolution

Burnaby, British Columbia, Canada (On-Site)
7 Months ago
Evolution - Customer Service - Korean Speaking Online Game Presenter - $24.75/hour + bonus (Live Casino Dealer)

Evolution

Burnaby, British Columbia, Canada (On-Site)
6 Months ago
Payactiv - Director of Card Services

Payactiv

Milpitas, California, United States (Hybrid)
6 Months ago
Evolution - Customer Service - Korean Speaking Online Game Presenter - $24.75/hour + bonus (Live Casino Dealer)

Evolution

Burnaby, British Columbia, Canada (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Meta - Research Scientist Intern, Language and Multimodal Research for MetaAI (PhD)

Meta

Menlo Park, California, United States (On-Site)
5 Months ago
Blacksahrk - Software Engineer

Blacksahrk

Graz, Styria, Austria (On-Site)
4 Months ago
ByteDance - Research Scientist Graduate (Foundation Model, Vision and Language) - 2025 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Trackman - Mobile App Developer - Team Sports

Trackman

(On-Site)
1 Month ago
ByteDance - Research Scientist, Applied GAI-Vision

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Meta - Research Scientist Intern, Language and Multimodal Research for MetaAI (PhD)

Meta

Bellevue, Washington, United States (On-Site)
5 Months ago
Razer - Solutions Architect

Razer

Singapore (On-Site)
7 Months ago
Scale AI - Chief of Staff, Machine Learning

Scale AI

San Francisco, California, United States (On-Site)
1 Day ago
Meta - Software Engineer, Systems ML - Frameworks/Compilers/Kernels

Meta

Bellevue, Washington, United States (Remote)
2 Weeks ago
Hitachi - Data Scientist

Hitachi

Pune, Maharashtra, India (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Austin, Texas, United States

Google - Customer Engineer I, Infrastructure Modernization, Google Cloud

Google

New York, New York, United States (On-Site)
2 Weeks ago
Trackman - Sales Representative - Eastern Oregon, Southern Idaho, Wyoming, South Dakota

Trackman

Oregon, United States (Hybrid)
1 Month ago
Scale AI - SEAL Research Scientist/ Research Engineer

Scale AI

San Francisco, California, United States (On-Site)
1 Day ago
Scale AI - Information System Security Manager (ISSM)

Scale AI

Washington, District Of Columbia, United States (On-Site)
1 Day ago
Nintendo - Configuration Support Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
7 Months ago
Liquid Robotics - Electrical Engineer - Electronics

Liquid Robotics

Herndon, Virginia, United States (On-Site)
1 Month ago
ByteDance - Backend Engineer(Distributed System) - Network Security - San Jose

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
HCL Tech - Technical lead java, spring mvc, html

HCL Tech

California, United States (On-Site)
17 Hours ago
The Walt Disney Company - Sales Manager - Celebrations & Events

The Walt Disney Company

Celebration, Florida, United States (On-Site)
1 Week ago
Riot Games - Staff Software Engineer (Services) - Teamfight Tactics, Core Tech

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Evolution - Customer Service - Korean Speaking Online Game Show Host - $24.75/hour + bonus (Online Casino)

Evolution

Burnaby, British Columbia, Canada (On-Site)
8 Months ago
Evolution - Customer Service - Japanese Speaking Game Presenter (No experience required)

Evolution

Burnaby, British Columbia, Canada (On-Site)
7 Months ago
Spyke Games - Customer Support Specialist (Disabled)

Spyke Games

İstanbul, Türkiye (On-Site)
5 Months ago
Passion Gaming - Customer Service Executive (Kannada)

Passion Gaming

Panchkula, Haryana, India (On-Site)
1 Year ago
Evolution - Customer Service - Japanese Speaking Game Presenter (No experience required)

Evolution

Burnaby, British Columbia, Canada (On-Site)
6 Months ago
TransPerfect - Player Support Agent - Japanese

TransPerfect

Dublin, County Dublin, Ireland (On-Site)
9 Months ago
Mashgin - Deployment Engineer - Texas

Mashgin

Houston, Texas, United States (Remote)
6 Months ago
Mashgin - Deployment Engineer - Georgia

Mashgin

Atlanta, Georgia, United States (Remote)
6 Months ago
TransPerfect - Player Support Agent - German

TransPerfect

Dublin, County Dublin, Ireland (On-Site)
9 Months ago
ION - Trading Support Analyst, São Paulo - 4263

ION

São Paulo, State Of São Paulo, Brazil (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Mashgin

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug