Director, Ecosystem Operations

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

• Continue to build and operate a world class Ecosystem business at GitLab, supported by strong relationships with Cloud Partners, GSIs, Resellers, Distributors, and OEM partners
• Act as an owner of the details behind GitLab’s global Ecosystem business: systems, operations, processes, data, and projects
• Develop methods, processes, systems and tools to appropriately support all of partner Sales, Marketing, and Customer Success efforts across GitLab
• Drive cross-functional programs and initiatives to support scaling of the business and integrate the partner ecosystem across all corners of the company
• Operate all channel partner incentive programs and ensure adherence to policies. Serve as a thought leader alongside Partner Programs and Strategy teams to develop iterations of partner incentive models.
• Assist in the development and rollout of partner-facing enablement practices to improve our partners’ Sales and Marketing effectiveness and efficiency
• Act as a liaison to partner (seller) enablement functions to drive training and enablement priorities, content and methods
• Drive alignment with Deal Desk, Quote to Cash, and Sales Operations teams regarding vision and operational efficiencies to support durable business growth
• Exhibit strong understanding of Ecosystem (seller) compensation models and demonstrate ability to assist with inquiries and design

• BA/BS degree
• Demonstrated progressive relevant experience and a solid understanding of Ecosystem operations, programs, strategy and analytics
• Experience working directly with partners on deal structures, operations, partner account management activities, and enablement
• Strong analytical abilities; able to tell compelling stories with data that inform business decision making
• Managed and/or implemented partner and channels specific tools (ex: PRM)
• Deep SFDC (or similar CRM) expertise and knowledge of enterprise SaaS and/or licensing tools
• Excellent problem solving, project management, interpersonal and organizational skills; Able to prioritize multiple projects and keep all afloat simultaneously
• SaaS and B2B experience preferred
• Interest in GitLab, and open source software
• You share our values and work in accordance with those values.
• Leadership at GitLab

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.