Service Delivery Operations Associate Manager

Skill required: Procure to Pay - Invoice Processing
Designation: Service Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Manage a team of Sr Team leaders. Team Leaders executing the processes related to Procure to Pay. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors.
What are we looking for? Others · Fluent oral and written English · SSC or BPO experience an advantage but not required · Proficient in MS Office, SAP, or any accounting-related ERPs · Strong verbal and oral communication & client-facing skills · Minimum 3–5-year experience in the finance and accounting field; with experience in Procure to Pay processes; · Positive approach in supporting customer & company needs · With managerial or supervisory experience; must be able to lead a team of supervisors/team leads · Goal-oriented individual with strong time and task management. · Organized and methodical person with logical approach in addressing issues and strong analytical skills · Ability to solve urgent matters and work under pressure · Ability to impose a proactive spirit in the team · Flexibility, especially in the period of month/quarter/year-end closin Graduate of finance-related or business course · Must have 5+ years work experience in Accounts Payable within a BPO or Shared Services industry · Minimum experience – 3 years Supervisor experience related to Procure to Pay or equivalent fields. •orking Conditions · Moderate to no travel depending on project involvement · Cyclical work shift including work hours at night · Overtime and On-Call may be required · Client holidays are observed instead of Philippine or local holidays
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts • Responsible for activities assigned by the Accounts Payable Manager • Ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) • Ensures all statements are reconciled. • Ensures that all invoices are paid according to company terms and time critical invoices are processed. • Ensures all vendor accounts are set-up as required. • Monitors statistics from processing and reviewing teams; ensure that productivity and quality targets are being achieved. • Act as an escalation point for all AP related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again. • Communication with the client to ensure that the AP department complies with the latest changes in the procedures. • Develops good client relationships and good relations with the colleagues • Ability to provide assistance to the staff • Actively seeks opportunities for Continuous Improvement initiatives. • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period