Sr. Sales & Pipeline Analytics Manager

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

About our Team 

The Diligent Commercial Strategy & Operations team sits at the heart of the company’s growth engine, driving revenue acceleration and operational excellence across our global Sales, Customer Success, Partner, and Marketing organizations. As the architects of Diligent's Go-To-Market strategy, we collaborate with executive leadership to shape data-driven initiatives, streamline processes, and optimize our GTM tech stack. Our team leads critical functions, including Sales and CS Operations, Commissions, the GTM Tech stack and global process implementation—ensuring alignment and efficiency at every level of the commercial organization. Joining this team means being part of a high-impact, strategic group that directly influences Diligent's success and fosters a culture of innovation, performance, and continuous improvement. 

About the Role 

We are seeking a highly analytical and driven Sr. Sales & Pipeline Analytics Manager to join our team. This role is crucial in providing data-driven insights to optimize our sales performance and ensure accurate forecasting. This position will be responsible for both Sales Analytics – providing actionable insights into sales performance – and Pipeline Model Analytics – maintaining and iterating on our pipeline model to provide early warning signs and improve forecast accuracy and drive accountability around all our pipeline generating functions. 

Responsibilities:

• Develop and maintain key performance indicators (KPIs) and dashboards to provide clear visibility into sales performance across various dimensions (e.g., product, region, segment, rep)
• Proactively analyze sales data to identify trends, opportunities, and risks, and communicate actionable insights to Sales leadership and other stakeholders
• Conduct ad-hoc analyses to answer specific business questions and support strategic decision-making
• Automate reporting processes where possible to improve efficiency and scalability
• Own and maintain the company's sales pipeline model, ensuring its accuracy and relevance
• Develop and monitor key pipeline metrics to provide early warning signals for potential booking shortfalls or surpluses
• Analyze pipeline data to identify bottlenecks and areas for improvement in the sales process
• Collaborate with Sales Strategy and Finance to refine forecasting methodologies and improve forecast accuracy
• Conduct sensitivity analyses and scenario planning to assess the impact of various factors on pipeline performance
• Iterate on the pipeline model based on data analysis and changing business conditions

Qualifications:

• 7+ years of experience in sales analytics, business intelligence, or a related field, with a focus on SaaS sales
• Proven experience in developing and maintaining sales KPIs, dashboards, and reports
• Strong analytical skills with proficiency in SQL and data visualization tools (e.g., Tableau, Looker, Power BI)
• Experience with CRM systems (e.g., Salesforce) and marketing automation platforms
• Deep understanding of SaaS sales processes and pipeline management methodologies
• Experience with database management tools like MySQL, Redshift, Snowflake (or similar)
• Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for non-technical audiences
• Experience in statistical modeling and forecasting

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}