Game Facilitator (Store Associate)

#Enter the Game

Activate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames. 

The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our Baltimore (White Marsh) store located at 8165-A Honeygo Blvd.

The Duties and Responsibilities:

Game Facilitation

• Be professional in thought, language, and action
• Exemplify excellence in facilitation, giving customers a great experience
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participating with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to game play, giving timely aid as necessary
• Handling any malfunctions with support of the Team Leads
• Maintain a clean and comfortable work environment

Check-In Facilitation

• Warmly greet customers when entering or leaving establishment
• Verify appointment times and explain the check-in process
• Handle cash, debit, credit, or gift card transactions with customers
• Issue receipts, and wristbands
• Answer customer inquiries and involve a Team Lead if the answer is not sufficient

Maintenance and Inventory 

• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc. 
• Painting around the main facility, as needed 
• Aiding Team Lead in checking inventory of merchandise
• Resetting and disinfecting wristbands
• Cleaning and disinfecting available lockers and lounge 
• Notifying Team Leads immediately of game failures or malfunctions
• Touching up equipment; gluing props, and other unskilled tasks

The Qualifications:

• 1 year of customer service experience is considered an asset
• Must be flexible and available to work evenings, weekends, and holidays
• Strong communication skills, multi-tasking, and time management skills
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

Working Environment:

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
• Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog
• Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
• Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols

The Perks:  

• Competitive wage
  
• Opportunities for advancement
• Casual dress
• Fun and dynamic work environment
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com, which is an email monitored for this purpose. 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.