Global Account Manager

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Global Account Manager

San Mateo, CA / Hybrid (*in-office requirement of 2 days per week)

We are looking for an Account Manager, reporting to the Global Account Director within the Commercial Segment. This individual will be the first point of contact and responsible for supporting the day-to-day business activity and overall health of the assigned partner(s). They will work internally across Sony Interactive Entertainment (SIE) and with external partner(s) to deliver agreed commercial and strategic objectives globally.

Key Responsibilities:

• Own day-to-day business for assigned partner account(s), ensuring smooth operation and hand-off of operational needs through internal teams, ensuring overall health of the Partner is being addressed.
• Develop and maintain comprehensive knowledge of all aspects of the Partner’s business, portfolio, and long-term strategic vision.
• Identify business opportunities across Partner’s portfolio and live services.
• Provide guidance and be a potential first point of partner contact for content pipeline and other operational or technical situations that impact the rhythm of the business.
• Communicate business, platform, and policy updates to Partners.
• Contribute to or create account/account segment reports, present data and insights to internal and external teams.
• Execute external and internal business planning sessions to meet the needs of the Partner (JBRs, JBPs, Content Lifecycle Plans, Performance Reviews, Post-Mortems, and overall governance).
• Work as a collaborative team member within the Partner Commerce Team in establishing and executing Partner plans; understanding market dynamics, shifting consumer demands, and helping adjust priorities/account plans to meet future market needs.
• Support SIE’s operating models, plans, and deliver against collective Partner/SIE annual KPIs.
• Identify and deliver content suitable for specific platform activity and campaigns (PS Services, PS Direct, PS Stars, etc.).
• Be a team player with a focus on building internal and external relationships and excellent collaborative cross-functional collaboration skills and team mentality.
• Assist with the facilitation of Partner’s participation at PlayStation PR/media events and B2B requests.
• Participate in yearly budgeting and quarterly forecasting for the account set, helping to set expectations internally of the market, release slate, and overall status of the business.
• Participate in and support joint business reviews, Monthly/Weekly team meetings, business performance reviews.
• Input, monitor and track CRM progress through Salesforce.
• Support Account and process documentation assigned by Global Account Director.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field, or commensurate relevant experience.
• 5+ years of experience in Sales, Account Management, Publisher Relations, or other relevant service-oriented roles that manage revenue.
• Strong communication (verbal and written) and interpersonal skills.
• Analytically minded with data experience.
• Experience working in Video Gaming, Media, Entertainment, High-tech, or other associated verticals is a plus.

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.