IT Operations Manager

Gupta Media is looking for an IT Operations Manager to join our team to handle our day-to-day IT operations. If you love solving technical problems, have great attention to detail, and have experience with both Windows & Mac machines, we want to talk to you.

Gupta Media was founded 20 years ago on the idea that advertising could create huge leverage in our client's business. Our early work was focused on the entertainment industry, specifically live events (Boston Calling, among others) and recorded music (Sony Music, Universal Music & Disney are all clients). We have dramatically grown our work with big brands (Amazon, Fender) and sports brands (LA Galaxy, Washington Commanders). We have a global client base with a growing local roster across B2B and B2C brands across campaign, content, and branding assignments.

Responsibilities:

• Provide daily technical support for onsite & remote employees across Windows and Mac platforms.
• Management of Office 365 licensing, distribution groups & mailboxes.
• Set up and onboard new employee computers and accounts with appropriate software
• Maintain current knowledge of computer technology, recommending appropriate hardware and software for office operations.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Manage servers, storage, switches, routers, firewalls, wireless infrastructure, telephony systems, and telecommunication services.
• Ensure all systems are securely protected including management of anti-virus software at the user & company level, data backup management and performing preventive maintenance, and identifying potential network problems.

IDEAL CANDIDATES:

• Bachelor’s degree in Computer Engineering, or a related field
• 5+ years’ experience working with a complex computer network in a professional services work environment, agency preferred
• Expertise with Windows and Mac operating systems
• Expertise in Office 365 administration and Microsoft Teams
• Demonstrates strong problem-solving, analytical, interpersonal, and ownership skills
• Knowledge of LAN and wireless networks
• Positive collaboration skills working with various internal team members
• Technically proficient with strong organizational skills

At Gupta Media, we work hard every day to be better at all that we do — and that includes fostering a diverse and inclusive community that encourages and respects a broad range of backgrounds, experiences, and ideas. Join us and help us find the next great idea.

Gupta Media is an office-first organization.

Candidates must be authorized to work in the US for at least 3 years.