Lead Project Manager - CCaaS

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What You’ll Do

As a Lead Project Manager – CCaaS, you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.

You will:

• Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.

• Gather business, functional, and technical requirements from customers and vendors.

• Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.

• Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.

• Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.

• Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.

• Monitor and assign work across cross-functional project teams to meet business objectives.

• Identify and mitigate project risks, manage issues, and escalate blockers where necessary.

• Lead and motivate cross-functional teams and resolve conflicts with sound judgment.

• Ensure smooth project handoff post go-live with all necessary documentation.

Who You Are & What Makes You Qualified

• Bachelor’s/Master’s degree in Engineering or a related field.

• 5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.

• 3+ years of experience working closely with engineering teams.

• Proven experience managing large-scale customer programs with US-based clients.

• Strong understanding of project management tools and methodologies.

• Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences.

• Strong documentation and planning skills.

• Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI.

• Ability to thrive in a dynamic, fast-paced environment with minimal supervision.

• A proactive problem-solver with a passion for customer success and operational excellence.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.