NFL Technical Operations Lead

NFL Technical Operations Lead

Reporting to:

Contract: Full-Time, Permanent

Location: Atlanta, GA. Hybrid office.

Salary: $57,383 to $76,509 plus bonus and benefits package

What's the Job About?

Hey I'm JT, the Head of Football Operations here at Hawk-Eye. I'm looking for a Tech Ops Lead to join my team and drive the technical delivery and growth of our systems. If you love improving products and are excited about the idea of bringing further technical innovations into Football, this could be the job for you!

The Technical Operations Lead will be the conduit between Product and Live Operations. You will work closely with the global Product team from system design through to implementation to ensure the best product is being developed from both an internal and external perspective. You will also be responsible for ensuring a smooth rollout of new systems and the continued maintenance of current systems to guarantee the highest level of operational delivery. This role will be heavily involved in setting up cloud infrastructure and workflows.

What You'll Be Doing

• Creating effective software testing workflows

• Ensuring documentation is produced to educate the wider operational team

• Communicating feedback from both internal and external stakeholders on any software improvements

• Communicating internally on the status of any development-related items

• Staying up to date on  the latest software and driver versions AND ensuring that they are rolled out in an effective manner

• Troubleshooting and resolving software issues

• Ensuring relevant data is collected and fed back for issue resolution

• Creating effective troubleshooting procedures across the business

• Work with the Live Operations team to test and roll out new software and driver versions

• Share workflows with the global business

• Work with the project team to ensure that appropriate hardware is procured

• Work in Live Ops room to:

  • Aide in issue resolution – software troubleshooting, disaster recovery, etc.

  • Educate Supervisors/Operators on best practices for data investigation / issue resolution live.

  • Highlighting areas of technical improvement for Tier 1 Operators/Scrubbers.

    • Helping to build/implement training around these areas of improvement.

• Constantly looking to improve data quality by identifying and investigating anomalies and edge cases.

• Manage cloud-based workflows alongside the UK DevOps team.

Your Skills, Knowledge and Expertise

• A strong technical grounding in networking, video/ audio signal flows and other relevant technical fields

• Understanding of Cloud frameworks

• Strong analytical, problem solving and prioritization skills

• Proactive attitude and ability to work on your own initiative

• Ability to work under pressure

• Time management skills

Application & Hiring Process

• Application: If you're interested in this position, please submit your CV and complete the application form and hit submit.

• Review Period: Please note any application deadline, as the team will be actively reviewing applications up to that date.

• Talent Acquisition Interview: The next stage will be a virtual interview with a member of our Talent Acquisition team. 

• Hiring Manager Interview: Successful candidates from the Talent Acquisition Interview will be invited to an interview with the Hiring Manager(s). This could be virtual or in-person and you will be provided with further details and preparation material (if required) prior to the interview. 

• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews. All candidates will receive detailed feedback from the assessment event whether they have been successful or not as we understand each candidate's desire for development.

Please note that only candidates who have the legal right to work in the United States will be considered for this role. This includes U.S. citizens, permanent residents, or individuals who hold valid work authorization. Unfortunately, we are unable to provide visa sponsorship at this time.