Operations Supervisor, Netflix House - Philadelphia

1 Week ago • 4 Years + • Operations

Job Summary

Job Description

As Operations Supervisor at Netflix House in Philadelphia (King of Prussia, PA), you'll lead the guest and staff experience in common areas. Responsibilities include overseeing crew (greeting, ticket sales, attraction staffing, ticket scanning), developing efficient staffing plans, recruiting/training, ensuring best-in-class fan service, acting as Manager/Safety on Duty, and optimizing operations for efficiency and guest flow. You'll also develop employee journeys, provide feedback, and collaborate with leadership on KPIs and innovation. This is a salaried, on-site role requiring 4+ years of supervisory experience leading customer-facing teams.
Must have:
  • 4+ years operations supervisory experience
  • Customer-facing team leadership
  • Hiring, training, and development expertise
  • Daily operations management
  • EHS compliance enforcement
  • Excellent communication & leadership skills

Job Details

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

 We are pursuing Consumer Products and Live Experiences because we believe it will drive meaningful show awareness and conversation with more tangible, curated ways to interact with our most popular content IRL and drive long term value.  Our Live Experiences team puts fans at the center of their favorite stories, in real life, both through permanent entertainment venues, Netflix House, and globally touring attractions.  Netflix Houses are our permanent, always-on entertainment venues, where Guests) can step into their favorite stories and have IRL experiences, with the ultimate goal of increasing Fandom for our members.  We want these experiences, along with merchandise offerings, to help promote our titles and build them into title brands, or franchises, so they become part of the zeitgeist for longer periods of time.

As the Operations Supervisor, you will lead the Fan (guests) and Crew (staff) experience in all Netflix House common areas. Your responsibilities include ensuring oversight of the Crew that are greeting, selling tickets, staffing two small attractions, and ticket scanning for two large walk-through experience spaces. You will be tasked with developing efficient staffing plans, recruiting, hiring, and training crew, and overseeing the daily operational flow to ensure a best-in-class Fan experience. You are an individual who is passionate about sharing Netflix fandom by leading a crew that is set up for success with great training, knowledge, and the right tools to create memorable experiences. The ideal Operations Supervisor is a communicative leader who is dedicated to developing and connecting with their team.

This role reports to the Assistant General Manager and is a salaried, on-site role based in King of Prussia, PA. 

What you will do: 

  • Manage daily on-site operations for common areas, including entry greeting, ticket sales, and all aspects of two small attractions, as well as ticket scanning for the two large walk-through experience spaces.

  • Focus on creating best-in-class fan service, including service recovery, within budget constraints. 

  • Act as a Manager on Duty and Safety on Duty for the operation.

  • Develop hiring, training, and deployment strategies in partnership with house leadership.

  • Own the development and employee journey for assigned Crew Members and Leads.

  • Provide ongoing feedback to all Crew Members to support their role in the operation.

  • Optimize ongoing operations to achieve maximum efficiency for Fan flow and labor utilization.

  • Align with the Assistant General Manager and other departments to track against operational key performance indicators.

  • Promote and foster a mindset of continuous innovation for internal teams and external partners.
     

What we need from you:

  • Demonstrated 4+ years of operations supervisory experience leading a customer-facing team. 

  • Experience managing direct and indirect teams in an environment that embraces continual learning, feedback, and change.

  • Strong knowledge of hiring practices and training & development strategies.

  • Demonstrated experience in overseeing daily activities, enforcing EHS compliance, managing staff training, and optimizing workflows to enhance both safety and guest experience to ensure an overall safe, efficient, and guest-focused operation.

  • Excellent communication skills, both verbal and digital.

  • Excellent leadership skills.

  • Strong desire to think outside the box and innovate.

  • Availability to work days, nights, weekends, and holidays in a 365-day attraction 

is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Similar Jobs

Scientific Games  - Software Development Manager

Scientific Games

Alpharetta, Georgia, United States (On-Site)
2 Months ago
Riot Games - Game Producer - Wild Rift Shanghai(League of Legends Mobile)

Riot Games

Shanghai, China (On-Site)
1 Day ago
Minted - Senior Brand Manager

Minted

San Francisco, California, United States (Hybrid)
2 Weeks ago
Gitlab - Product Manager, Utilization

Gitlab

(Remote)
7 Hours ago
Tesla - Store Supervisor

Tesla

Oulu, North Ostrobothnia, Finland (On-Site)
2 Months ago
Aristocrat Gaming - Specialist I, People & Culture Service Operations

Aristocrat Gaming

Noida, Uttar Pradesh, India (On-Site)
2 Weeks ago
Tesla - Benefits Partner

Tesla

Bavaria, Germany (On-Site)
2 Months ago
Warner Bros Games - People & Culture Partner

Warner Bros Games

Hyderabad, Telangana, India (On-Site)
2 Months ago
Xsolla - Operations Director - China

Xsolla

Beijing, Beijing, China (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Animoca Brands - Senior QA Engineer

Animoca Brands

Hong Kong (Hybrid)
1 Month ago
ByteDance - Software Engineer Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (PhD)

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Tencent - DBA Intern

Tencent

(On-Site)
2 Months ago
Google - Customer Onboarding Strategist

Google

Seoul, South Korea (On-Site)
2 Days ago
Google - Sustaining Operations Program Manager

Google

Hanoi, Hanoi, Vietnam (On-Site)
1 Week ago
Google - Customer Onboarding Strategist

Google

Seoul, South Korea (On-Site)
2 Weeks ago
Experis - VR AI Video Games Engineer

Experis

Portland, Oregon, United States (On-Site)
9 Months ago
Nielsen Holdings - Director - Business Relations

Nielsen Holdings

Cologne, North Rhine-Westphalia, Germany (Hybrid)
4 Months ago
OLIVER Agency - E-Commerce Manager

OLIVER Agency

Mumbai, Maharashtra, India (On-Site)
23 Hours ago
Bushiroad - Sales & Logistics Team Leader

Bushiroad

Singapore, Singapore (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Pennsylvania, United States

Google - User Experience Designer, Google Ads, Early Career

Google

New York, New York, United States (On-Site)
1 Week ago
Wisk - Senior Staff Battery Mechanical Design Engineer

Wisk

Mountain View, California, United States (On-Site)
1 Day ago
Google - Product Engineer, Cloud Compute and Storage

Google

Atlanta, Georgia, United States (On-Site)
2 Weeks ago
Alphasense - Sales Engagement Consultant, Corporate

Alphasense

New York, New York, United States (Remote)
4 Months ago
Nissan - Warehouse Operator -Lebanon

Nissan

Lebanon, Tennessee, United States (On-Site)
7 Months ago
Corsair - Business Intelligence Data Analyst

Corsair

Milpitas, California, United States (On-Site)
2 Weeks ago
Google - Strategic Sales Specialist III, SAP, Google Cloud

Google

Austin, Texas, United States (On-Site)
1 Week ago
Google - Customer Engineer II, AI/ML

Google

Chicago, Illinois, United States (On-Site)
2 Days ago
Rockstar Games - Senior Data Engineer

Rockstar Games

New York, New York, United States (On-Site)
2 Months ago
Sphere Entertainment Co - Motion Graphics Compositor

Sphere Entertainment Co

Burbank, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

OKX - AML Operations Specialist

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Microsoft - Customer Operations Manager

Microsoft

(On-Site)
2 Weeks ago
Hawk Eye Innovations - Match Operations Assistant - Porto

Hawk Eye Innovations

Porto, Porto District, Portugal (On-Site)
1 Week ago
Canva - Revenue Operations Lead

Canva

Los Angeles, California, United States (Remote)
2 Months ago
Google - Vendor Operations Manager, Content Service Delivery

Google

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Microsoft - Operations Key Account Manager

Microsoft

San José, San José Province, Costa Rica (On-Site)
2 Weeks ago
Tonies - Operations IT Business Owner

Tonies

Düsseldorf, North Rhine-Westphalia, Germany (Hybrid)
1 Month ago
Dream Sports - Sports Operations Analyst

Dream Sports

Mumbai, Maharashtra, India (On-Site)
4 Weeks ago
Google - Business Continuity and Resilience Manager

Google

Atlanta, Georgia, United States (On-Site)
2 Days ago
Netflix - Post Production Manager (LATAM)

Netflix

Mexico City, Mexico City, Mexico (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Netflix is one of the world's leading entertainment services with over 247 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

London, England, United Kingdom (On-Site)

Berlin, Berlin, Germany (On-Site)

Milan, Lombardy, Italy (On-Site)

Paris, Île-de-France, France (On-Site)

Seoul, South Korea (On-Site)

Los Angeles, California, United States (On-Site)

Los Gatos, California, United States (On-Site)

Pennsylvania, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Netflix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug