Professional Services Engineer

What you'll do

• • Uses a consultative approach to customer engagements

  • Does not focus on just “doing the work”

  • Looks for opportunities to help the customer achieve their vision more effectively and efficiently

  • Delivers on SOW with guidance from technical architects

    • SOW scope may include:
      • Installation and configuration of GitLab solutions in the customer environment
      • Provide technical training sessions remotely and/or on-site
      • Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements.
      • Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training
      • Develop and implement migration plans for customer VCS & data migration

  • Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements

  • Documents opportunities to help the customer achieve their vision more effectively and efficiently
    • Communicate opportunities to the customer project and account team
  • Supports engagement managers on quoting and scoping of SOWs
  • Document and implement improvements for Professional Services engagement processes

What you'll bring

• • Professional exposure with one or more IaC/CaC technologies:
    • Terraform
    • Ansible
    • Packer
    • Puppet
    • Chef
  • Professional exposure with one or more cloud providers:
    • AWS
    • GCP
    • Azure
  • Proficienct in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
  • Experience using, deploying, or configuring GitLab
  • Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
  • Positive disposition and solution-oriented mindset
  • Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
  • Self-motivated and self-managing, with strong organizational skills
  • Shares GitLabvalues, and work in accordance with those values
  • Ability to thrive in a fully remote organization
  • ~20% travel may be required

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support