Sales Operations Manager

Skill required: Partner Onboarding & Enablement - Oral Communications
Designation: Sales Operations Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action.
What are we looking for? - Exceptional leadership, team-building and motivational skills - Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale - Result oriented leader managing teams of 150+ HC working in remote and hybrid environment. - Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology. - Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication - Proven record in complex problem solving and executive escalation management - Strong analytical and logical skills to interpret metrics and drive actionable insights - Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies - Proficiency in change management, negotiation, and influencing stakeholders - Exceptional verbal and written communication skills, with fluency in English - Project & Program Management - Six Sigma and/or delivery excellence industry practices or programs - Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Collaboration and interpersonal skills - Problem-solving skills - Commitment to quality - Negotiation skills - Process-orientation - Thought Leadership •ERP Skills: Salesforce, SAP (S4 Hana) Mandatory: PMPi certification or experience Optional: Certified Black belt Six Sigma Additional ERP skills (preferred): Incentive, Pricing, Order booking and fulfillment tools
Roles and Responsibilities: • Strategic Operations Leadership: Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & Optimization Monitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team Management Build and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & Influence Partner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready.