Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - OperationsManagement Level
Senior AssociateJob Description & Summary
A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You'll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
JD:
Execution of daily batch processing of data via ETL processes Attending to the operational requests and day-to-day management of the batch, application or environment Deployment of RFCs for UAT and Production deployments (where applicable) Performing triage and remediation of issues and incidents via ServiceNow On-call support for direct escalation of Priority 1 and Priority 2 incidents Performing early morning checks for application availability Resolving technical issues of the applications as per the agreed SLAs Problem Management (including performance and security) Monitoring systems for performance concerns or capacity issues Providing a data fix for an issue (with approval from Data Architects) Providing Root Cause Analysis for Non Conformities Providing Break-Fixes for any outage outside of warranty period Receive Knowledge Transition (KT) from the Scrum team before any new deployment into production environment
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
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