Senior Associate, Product Operations
Job Summary
Job Description
- User research & analysis
- Product performance optimization
- New feature proposal & evaluation
- Live operations management
- QA & localization oversight
- Customer support management
- Data-driven decision making
- Collaboration & communication
- Hindi fluency
- Experience in the gaming industry
6 skills required
Job Details
- Conduct user research, focus groups and interviews to gain a comprehensive understanding of the player base, while monitoring user pain points and working with internal teams to address them
- Identify and address issues related to product performance or gameplay through tracking in-game product related metrics
- Propose and evaluate new feature ideas, ensuring they are in line with player preferences and improve the gaming experience
- Ensure smooth live operations by working closely with the QA, configuration and anti-hack teams
- Partner with global teams to ensure timely and efficient execution of patch updates and new feature rollouts
- Oversee the localization and quality assurance (LQA) process for in-game content to ensure high-quality translations
- Ensure prompt and efficient resolution of player inquiries and issues by managing customer support operations
- Bachelor’s Degree or higher in a finance, business, engineering or related field
- Minimum 2 years of relevant experience in product operations and management, live operations, or equivalent, preferably from gaming industry
- Ability to analyze in-game metrics, optimize gameplay features based on insights and make data-driven decisions
- Capable of quickly identifying and resolving real-time issues through hands-on problem solving
- Ability to collaborate and communicate effectively with multiple teams and stakeholders
- Fluent in one of the local language in India, preferably Hindi, to effectively engage with local players
- Strong passion for gaming and a deep understanding of the gaming ecosystem
- Strong relationship building and team coordination abilities
- Willing to relocate to Singapore for a short-term assignment in the future
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About The Company
Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.
Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.
Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology
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