Senior Cloud Solution Architect

1 Week ago • 5 Years + • DevOps • $124,800 PA - $254,400 PA

Job Summary

Job Description

Tencent Cloud seeks a customer-facing Senior Cloud Solution Architect with extensive project consulting/implementation experience on major public cloud platforms. This role involves full lifecycle customer support, from understanding business use cases and technical requirements to providing architecture recommendations, assisting with implementation and deployment, and troubleshooting issues. The successful candidate will define implementation plans, ensure key cloud actions are considered, define functional test and integration requirements, and lead successful multi-availability zone implementations. Responsibilities also include becoming a Tencent Cloud SME, removing sales obstacles through internal consulting, building long-term account relationships, developing demonstrations, collaborating with product and engineering teams, and contributing to solution design and documentation. The position is based in Palo Alto, CA, and involves working closely with local and global teams.
Must have:
  • Extensive public cloud experience
  • Full-stack design & delivery skills
  • Customer-facing experience
  • Project consulting/implementation expertise
  • Multi-availability zone implementation experience
  • Fluency in English and Chinese
Good to have:
  • Experience with AWS/GCP
  • Experience with CDN/web caching
  • A/B testing experience
  • HTTP application and network performance analysis
Perks:
  • Sign-on payment
  • Relocation package
  • Restricted stock units
  • Medical, financial, and other benefits

Job Details

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

Job Description Summary
Tencent Cloud is seeking a customer facing Senior Cloud Solution Architect with extensive project consulting/implementation experience on at least one of the major public cloud platforms, plus full stack design and delivery skills. This senior SA role will work with the sales team closely to provide full lifecycle support for our customers, which could include understanding the customers’ business use cases, collecting the technical requirements, providing technical architecture recommendations based on Tencent Cloud/industry best practice, assisting implementation and deployment in customers QA and/or production environments, as well as issue trouble-shooting when necessary.

Having worked extensively as a solutions consultant, the right candidate will excel at working with customers to. They will collaboratively define prioritized implementation plans, ensure that the customer's own engineering and business teams consider all key cloud related critical path actions (such as access controls, private/public network separation, and data replication/recovery zones, etc.), and define the necessary functional test and integration requirements,. They will have led the successful delivery completion of multiple multi availability zone, cross region, PaaS based implementations, and in the delivery of handover documentation to stakeholder groups throughout each project stage.

Based in Palo Alto, CA, this person will work closely with the local sales, solutions, and technical teams, to service the global project pipeline. At the same time, they will also proactively define industry level solutions, combining Tencent and third party products, to enable wider service adoption.

  • Become a Subject Matter Expert (SME) in the Tencent Cloud Services Platform
  • Remove Sales obstacles by providing internal consulting, training, and knowledge support
  • Partner with Sales to build long-term account relationships, that deliver ongoing business value
  • Develop Tencent Cloud-based demonstrations and solutions that successfully meet customer requirements
  • Collaborate with internal Product and Engineering teams to diagnose and resolve problem cases
  • Contribute to solution design, technical documentation, and complete awareness within the Solutions Team

Who We Look For

  • Fluency in English and Chinese, both speaking and writing
  • Bachelor's degree (or higher), with exposure to computer science, math, engineering, or equivalent practical experience
  • 5+ years’ experience in a Solutions Engineering or Pre/Post-Sales role, or demonstrated success in a related field
  • Experience with physical and virtualized infrastructure, operating systems, and software configuration
  • Experience with CDN/web caching, large file download, HTTP headers, and HTTP debugging tools
  • Exposure to DNS, load balancing, HTTP web applications, mobile apps, and live streaming (audio/video)
  • Experience in A/B testing, HTTP application and network performance analysis, and technical report writing
  • Awareness of cloud compute cost models, network topology, platform services, and common storage option
  • Awareness of Amazon Web Services (AWS), Google Cloud Platform (GCP), and other cloud providers
  • Overall technical savvy with demonstrated ability in work in a small team setting, owning complex technical projects with international scope
  • Experience managing and collaborating on long-term implementation projects, with documented results
  • Lateral and logical troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and communication skills

Location State(s)

California

The base pay range for this position in the state(s) above is $124,800.0 to $254,400.0 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

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