Senior Producer, Incidents - Monopoly GO!
Job Summary
Job Description
Scopely seeks a Senior Producer, Incidents for its Monopoly GO! team. Responsibilities include owning alert accuracy, maintaining KPIs, driving improvements through audits, providing incident command during critical events, coordinating with vendors and teams, and ensuring effective communication. The ideal candidate possesses extensive experience with alerting systems, incident command experience, strong understanding of networking and cloud services, and excellent communication skills. The role demands accountability for incident outcomes, process improvement contributions, and on-call availability for incident command.
Must have:
- Extensive experience with alerting systems
- 2+ years incident command experience
- Strong understanding of networking and cloud services
- Excellent communication skills
- Accountability for incident outcomes
Good to have:
- PagerDuty alert management and automation
- Experience with Datadog, Kibana, Bugsnag
- Black Rock 3 or other incident management certification
4 skills required
Job Details
Description
Scopely is looking for a Senior Producer, Incidents, to join our Monopoly GO! Game team remotely from the US, Spain, UK or Ireland.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Monopoly GO! is our new casual game and a key franchise that has just become Scopely’s largest game, enjoyed by millions of players. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.
What You Will Do
- Own accuracy in alerting
- Have a strong understanding of alerting systems and alert aggregation/correlation tools and a passion for extending that knowledge to the expert level for the Monopoly Go alerting environment
- Maintain alerting KPI’s
- Drive ever-improving accuracy in alerting through audits and deep dives
- Provide Incident command during highly visible and impactful incidents
- Coordinate, analyze, and escalate incidents in partnership with vendors, business units, game teams, and partners
- Be accountable for incident outcomes
- Communicate concisely through written and verbal communication during stressful situations
- Contribute to process improvements and maintain runbooks/playbooks
- Be on-call for Incident command
What We’re Looking For
- Extensive experience working with alerting systems and driving accuracy in alerting
- 2+ years of relevant work experience as an Incident commander
- High-level understanding of networking and cloud services
- Excellent interpersonal and communication skills, with the ability to communicate clearly & concisely under pressure
- Positive attitude, effective communication, and strong coordination skills
- Ability to meet deadlines and perform well under pressure
- Ability to logically prioritize tasks and track multiple streams under pressure
- Strong motivation to learn new technologies
Bonus points
- Pagerduty alert management and automation
- Experience with Datadog, Kibana, Bugnsag and other alerting systems
- Black Rock 3 or other incident management certification
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com.
Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.
Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com.
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