Senior Public Benefits Specialist
Job Summary
Job Description
World Relief Quad Cities seeks a Public Benefits Intern to support the Immigrant Family Resource Program (IFRP) team. This role involves securing resources, benefits, and assistance for refugees and immigrants by performing essential tasks related to public benefits. The intern will work closely with the IFRP Manager to support the goal of welcoming refugees and aiding their long-term integration. Responsibilities include completing intake and assessment documentation, connecting clients with public benefits, conducting IDHS workshops, developing community partnerships, maintaining case notes, and providing administrative support. The position emphasizes compassion, advocacy for justice, and supporting vulnerable populations, aligning with World Relief's Christian humanitarian mission.
Must have:
- Mature and personal Christian faith
- Committed to World Relief's mission, vision, and values
- Desire to serve and empower the Church
- Affirm World Relief's Core Beliefs and Statement of Faith
- Submit a resume and pass a background check
Good to have:
- General knowledge of public benefits and assistance
- Flexibility and ability to learn quickly
- Good oral and written communication skills
- Work sensitively in cross-cultural settings
- Good time management and multi-tasking skills
Perks:
- Competitive benefits package for full-time and part-time employees
- Employee discount program
5 skills required
Job Details
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
POSITION SUMMARY: Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited, and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’ to any of the above, World Relief, and millions of people around the world need you. World Relief Quad Cities seeks a Public Benefits Intern to support the Immigrant Family Resource Program (IFRP) team as they secure resources, benefits and assistance for refugees and immigrants. By working closely with the IFRP Manager, this position will support the common goal of welcoming refugees and supporting their long-term integration through performing essential tasks related to public benefits.
ROLE & RESPONSIBILITIES:
- Complete in-take and assessment documentation, connecting clients with public benefits and essential resources.
- Empower clients through IDHS workshops, helping them manage their cases and gain self-sufficiency.
- Develop partnerships with community organizations to expand support networks and services.
- Maintain accurate case notes and confidential records, ensuring compliance with data protection laws.
- Plan and organize community events, promoting public relations and engagement with up to 100 participants.
- Provide administrative support including: Schedule appointments, meetings, and maintaining calendars.
- Opening, sorting, and distributing incoming mail and correspondence.
- Preparing and proofreading reports, memos, letters, and other documents.
- Managing office supplies and inventory; placing orders as needed.
- Answering and directing phone calls, taking messages, and responding to inquiries.
- Maintaining digital and physical filing systems for efficient recordkeeping.
- Supervisory duties as directed by program management.
- Designate tasks and support workflow continuity in the absence of the manager.
- Assist in coordinating travel arrangements and tracking reimbursement documentation.
- Support onboarding and training processes for new staff, interns and volunteers.
- Perform other related duties as assigned.
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Experience in Social Work or related fields (preferred). Committed to the mission, vision, and values of World Relief’s desire to serve and empower the Church to impact vulnerable communities.
- Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals for the Health of The Nation document.
- Applicants are required to submit a resume and to pass a Criminal Background Check.
- Incomplete applications will not be considered.
PREFERRED QUALIFICATIONS:
- General knowledge of public benefits and assistance.
- Flexibility and the ability to learn quickly in a fast-paced work environment.
- Good oral and written communication skills.
- Demonstrated ability to work sensitively and effectively in cross-cultural settings.
- Good time management and multi-tasking skills.
$21 - $21.50 an hour
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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