Senior Solutions Architect – Hospitality

Hospitality Solutions serves hoteliers around the globe with the industry’s most innovative and comprehensive suite of technology services and products. Our solutions empower hotels and hotel chains to deliver true hospitality reliably and at scale, improving guest experience throughout the traveler journey.  

Our team is comprised of the hospitality industry’s most innovative and entrepreneurial leaders, and together we form the fastest growing business unit of a $4B+ global technology company. Candidates who join our team must thrive in fast-paced, entrepreneurial environments and be committed to serving the needs of our hospitality customers around the globe. If this sounds like you, we would welcome the opportunity to get to know you better. 
 

Position Summary 

The Solutions Engineering organization at Sabre Hospitality Solutions (SHS) is responsible for defining and designing a value proposition to achieve high-level business outcomes for our customers. They are consultative in their approach and product/technical experts, partnering with Sales and Account Management teams to ensure the best possible solution is presented to customers and prospects. They orchestrate their efforts to find an optimal product solution which ensures maximum alignment between SHS capabilities and customer business goals. 
 

The Senior Solutions Architect - Hospitality is a technical and business expert who will partner with other internal SHS resources to sell to and support Enterprise and strategic Accounts. The Senior Solutions Architect - Hospitality performs the role of a Solutions Architect and owns the technical activities required throughout the engagement cycle from creating highly engaging presentations, value-based demonstrations, collaborating on complex technical solutions, managing technical & business resources, to developing & running POCs through deal execution. They develop architecture presentations and ROI models to assist the teams. This role, works with customers to design and execute on complex cross-functional solutions that drive revenue, shortens the product time to market, and reduces costs. 

Key Responsibilities 

• Leads development of a strong customer fact base through our Discovery process, including business strategy, technical/infrastructure capabilities and requirements, organizational capabilities and constraints 

• Identifies possible solutions to customer needs, develops and proposes the optimal solution including product combinations, configurations, third-party technology partnerships, and product enhancements, if applicable 

• Collaborates with Solutions Engineers to documented solution design through our Blueprint process 

• Participates in the review and response to complex sales opportunities and RFIs / RFPs / RFQs 

• Engages from prospecting and qualification through implementation, owning creation of the technical elements of the solution proposal for Enterprise and Strategic customers 

• Architects solutions, oversees implementation and consults with customers so that they achieve their desired business outcome and capitalize on their investment in our solutions 

• Understands the full functional and technical stack of Hospitality Solutions and how they integrate with other internal and external systems 

• Follows industry trends and direction to shape engineering and product priorities, and regularly evangelize SHS's solutions and roadmaps 

• Is a thought-leading technical & business expert with customers at industry conferences and with industry press and analysts 

• Collaborate with Sales and Account Management Leadership to achieve sales and customer retention goals 

• Is responsible for providing consulting support to analyze, diagram, and propose technical solutions for SHS or customer business cases 

• Participates in responses to customer risk, security, and compliance assessments 

Key Knowledge and Skill Requirements  

• Strong analytical and problem-solving skills 

• Diverse experience in technical and architectural concepts including product development, platform operations, API integration and solution performance 

• Experience working with sales leaders to build a competitive solution and value proposition 

• Ability to lead or influence individuals or teams  

• Demonstrated ability to develop and foster strong customer relationships 

• Ability to sell the vision of our platform and solution 

• Strong verbal, written and presentation skills 

• Creative thinker and problem solver 

• Strong interpersonal, negotiation and communication skills 

• Process oriented yet entrepreneurial 

• Self-motivated, results-oriented professional with sales mindset 

Qualifications / Experience 

• 8+ years of consulting, solutioning or professional services experience with enterprise SaaS solutions 

• Four-year college degree, Bachelors/Master’s degree in Engineering preferred (or additional relevant experience in a related field) 

• Experience in Hospitality or Travel Distribution industry  

• Experience working with C-suite level stakeholders 

• Strong business acumen and situational awareness 

• Tech savvy 

• Strong working knowledge of SynXis CR products 

• Proficient working knowledge of SOAP and REST APIs and other web services 

• Relational or non-relational database query experience 

• Must be familiar with Microsoft Office/365  

‘Nice to have’ skills: 

• Salesforce 

• MS Visio 

• Cloud Experience – AWS, GCP 

• Software Development experience working in an Agile scrum environment 

• Solid understanding of Software Development Life Cycle  

• Proficient with HTNG and OpenTravel Alliance industry standards 

We offer the following exciting benefits:

•    Very competitive compensation 
•    Generous Paid Time Off (5 weeks PTO your first year!) 
•    4 days (one day/quarter) of Volunteer Time Off (VTO) 
•    We offer a comprehensive medical, dental and Wellness Program 
•    12 weeks paid parental leave 
•    An infrastructure that allows flexible working arrangements 
•    Formal and informal reward, recognition and acknowledgement programs 
•    Lots of fun and engaging employee development events