Senior Technical Program Manager [Services]

What’s in it for you?

• Be the technical owner and advisor for enterprise customer engagements — designing, guiding, and delivering scalable solutions.
• Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations.
• Drive end-to-end execution of technical programs across integrations, data pipelines, custom reporting, and automation workflows.
• Manage cross-functional delivery across Engineering, Product, and Services to ensure high-quality outcomes.
• Communicate with precision — from technical deep dives to executive-level status updates.
• Collaborate with Sales and Pre-Sales for scoping, and with Customer Success to drive post-go-live adoption.
• Own timelines, risk mitigation, and stakeholder alignment across all levels, fostering transparent communication around shared outcomes and customer expectations.
• Serve as the primary TPM interface for strategic enterprise customers - leading technical planning, progress reviews, risk discussions, and ensuring alignment among diverse stakeholder groups.
• Define, implement, and continuously evolve solution delivery standards, customer onboarding playbooks, and escalation management procedures to enable consistent, scalable service excellence.
• Build and institutionalize reusable frameworks and tools to enable predictable, repeatable execution in a fast-paced, dynamic customer-facing delivery environment.
• Act as the “connective tissue” across the services organization, bridging strategy with execution and aligning efforts between Professional Services (PS), Managed Services (MS), Customer Success Managers (CSMs), and Support teams.
• Lead operational excellence initiatives focused on process optimization, automation, and scalability to support growing customer demands and business complexity.
• Define and track key delivery metrics and KPIs (e.g., SLA adherence, escalation resolution time, customer satisfaction, throughput) with a focus on continuous improvement and scale readiness.
• Bring strong “T-shaped” technical expertise - deep understanding of relevant technologies, architectures, and integration points—to effectively evaluate technical feasibility, risks, and solutions.
• Operate with an enterprise mindset, addressing complex, multi-stakeholder environments, compliance requirements, and large-scale deployments.
• Deliver executive ready communications on delivery status, risk posture, and critical decisions to senior leadership and customer executives.

We’d love to hear from you, if you:

•  10+ years of total experience in technical program management roles.
• Demonstrated success in similar TPM roles within enterprise technology companies, managing strategic, technical, and customer-facing delivery in services or solutions teams.
• Proven ability to operate effectively at the intersection of technology, process, and customer engagement in complex, matrixed organizations.
• Proven ability to lead enterprise programs with customer-facing responsibilities.
•  Strong technical foundation in APIs, integrations, SSO, ETL tools, databases, scripting, and cloud architectures.
• Skilled in driving large-scale initiatives involving cross-functional teams, multiple stakeholders, and high business impact.
•  Exceptional project leadership, stakeholder management, and communication skills.
• A sharp business and product mindset — you understand the “why,” not just the “how.”  Comfort with ambiguity, ownership, and fast-paced environments.

Our culture & accolades