Specialist, Global Payroll

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for Specialist – Global Payroll as our payroll team is expanding. This position is designed for a strong team contributor, analytically strong, numbers driven, detail-oriented Payroll leader to support our International Payroll team in our SSC-Pune, India.

A strong team player and willing to go extra mile to ensure our Global payrolls/Projects are delivered timely with highest accuracy.  This is a fast-paced, dynamic role and you will take on interesting and challenging responsibilities as our organization continues to grow in both size and complexity. This role will be a key part of the successful growth of the Payroll team and located in our office in Pune, India.

Payroll Management:

• Consolidate information required to perform payroll calculation.

• Reconcile calculations with payroll allocations to ensure accuracy.

• Deliver reports in the requested formats.

• Activate payments in accordance with organizational policies and procedures.

• Organizational policies and procedures that impact the payroll management processes.

• Legislative policies related to payroll management.

• Privacy and confidentiality considerations that govern all payroll-related transactions.

• Understanding the impact of payroll processes on employees and the organization

• Review payroll and related administration reports and counter the defects.

• Implement annual review cycles/year end as per plan and access the legislative regulations are complied.

• Engage with authorized parties to obtain approval for payments.

Quality Management:

• Collect and analyze relevant data on current process/tool capabilities to identify futuristic quality lapses and suggest possible areas for improvement.

• Support communications and implementation of changes to business processes in line with objectives of quality management infrastructure.

• Suggest changes in processes through thorough RCA. 

• Organization's quality management plan, processes, and standards

• Knowledge of evolving indicators of quality lapses areas or deviations that are prevalent in the market.

• Legal implications of quality management

• Measure quality of current processes and report results

• Provide clarifications on quality-related processes and tools to relevant stakeholders.

• Review quality management infrastructure at regular intervals.

Operational / Process Excellence:

• Understanding of regulatory requirements relating to all processes, directly or indirectly impacting the external environment

• Contextual knowledge and business impact of all processes under each function

• Organisational playbook to improve implementation plans.

• Categorisation of service opportunities and escalated challenges

• Review root cause of performance gaps and recommend process improvement plans.   

• Collaborate with stakeholders to get a validation for the findings collected.

• Present ideas to relevant stakeholders for feedback to improve ideas and develop possible variations.

• Provide support on service delivery and SLA maintenance to key stakeholders.

• Suggest actions for service recovery or improvement of service levels.

Governance & Compliance:

• Organization's corporate governance policies, code of conduct, ethical principles and procedures that meet compliance of legislative and regulatory requirements. Supervisory and reporting guidelines.

• Interpret corporate governance policies for execution to ensure compliance on roles, corporate brand image, accountabilities, and responsibilities of employees.

• Undertake reporting and corrective action to resolve governance issues in accordance with organizational guidelines.

Vendor Management:

• Maintain working-level communications and feedback to vendor and/or service providers.

• Conduct quality, risk and security checks or tests to assess viability of potential vendors.

• Components and protocols in contract drafting.

• Vendors’ duties and roles, and their impact on the organization

• Contract and tender documentation.

• Methods of comparing vendor costs and quality

• Collate vendors' proposals for review.

• Monitor activities and performance of vendors against contract terms and identify performance problems or contractual issues.

• Compare the costs and quality from different vendors and suppliers on products and services provided.

Stakeholders Management:

• Conduct stakeholder mapping to identify facets and nature of relationships with and between stakeholders.

• Manage stakeholders' expectations and needs, based on the organization's position and resources.

• Range of communication channels, approaches, and techniques

• Stakeholder engagement strategies

Serve as the organization's main contact point or representative for communicating with stakeholders, addressing queries and providing clarifications.

Represent the company's interests when interacting with stakeholders.

Engage stakeholders regularly to set and align expectations and activities as well as to exchange feedback.

What You’ll Need:

• Bachelor’s Degree and or equivalent degree

• Minimum 6 - 10 years of experience with EMEA/APAC with a high-growth, fast paced environment

• Strong understanding of payroll systems, payroll statutory, earnings and deduction codes, GL mapping.

• Knowledge of ESPP, STOCK, RSU is a plus.

• Ability to handle multiple country payrolls and be proactive in a fast-paced environment with changing priorities.

• Ability to effectively communicate and provide a high level of service to internal and external customers, including all levels within the company.

• Individuals must be organized, analytical, and detail oriented.

• Experience with the following systems is preferred: Workday, NetSuite, SQL/SAP based payroll system.

• Shift time – 2pm – 11pm IST.

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