Manager - Account Management

7 Minutes ago • 8 Years +

Job Summary

Job Description

The Manager - Account Management in Berlin will lead and mentor a team responsible for growing strategic merchant relationships and payments revenue. Responsibilities include team management, hiring, developing, and retaining talent, leading day-to-day operations, co-defining and monitoring Commercial OKRs, ensuring commercial success, and providing a great customer experience. The role involves aligning with local teams, driving initiatives, and projects to enhance automation, tool usage, and account management efficiency. The candidate will build a positive team environment. The team will drive growth and retention.
Must have:
  • 8+ years of B2B experience in Account Management or Sales
  • 4+ years of people management experience and enjoy developing others
  • Genuine interest and technical aptitude of our products & industry
  • Fluency in German and English
Good to have:
  • Experience in the Payment industry
  • Experience leading hiring processes

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Manager - Account Management, Berlin

Our Pooled Account Management (DACH) team in Berlin provides the best experience to our portfolio of mid-sized, fast-growth merchants. We achieve this using a pooled Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to ensure account health as well as identify additional service opportunities, such as international payment methods, fraud management services, or point-of-sale opportunities. With a strategic mindset and hands-on approach, this team drives growth and retention in our Dutch portfolio as we scale.

Here are some examples of your team's responsibilities: 

  •   Demonstrate value, drive (commercial) growth, show impact to merchants 
  •   Accelerate product adoption
  •   Consult and train key stakeholders 
  •   Build strong relationships with your team’s merchants
  •   Work closely with the other teams to determine new features for merchants based on their needs 
  •   Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment

 

What you'll do

We’re looking for an experienced and motivated leader for our Pooled Account Management team. You will build, mentor, and coach managers and their direct reports who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our DACH operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

As a Manager of Pooled AM, your role and some of your responsibilities will include:

  •   Team management: you are lucky to start with a great team and they deserve a leader, committed to help them grow and give their best. You will coach, motivate, manage workload and keep the work fair and fun; Create and maintain an inspiring and collaborative team environment with an open communication/feedback culture.
  •   Hire, develop and retain diverse talents in line with Adyen culture and required skills: the team needs to keep growing to support our commercial and strategic ambitions;
  •   Lead the day to day: when needed, get involved in merchant escalation calls or critical negotiations;
  •   Co-define and monitor Commercial OKRs achievement every year on a portfolio and team level;
  •   Responsible for Commercial Success for the DACH portfolio;
  •   Responsible to provide a great customer experience that is evaluated by our Net promoter score (NPS); 
  •   Align and collaborate with local Marketing, Sales, Partnership & Account Management to provide outstanding Customer Experience to merchants; 
  •   Drive initiatives and projects together with global and local AM leadership to strengthen our efforts towards automation, smarter usage of commercial tools and "Account Management at scale” to achieve higher productivity and increased customer satisfaction for our Account Management function at large;

Who you are

  •   8+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales; and 4+ years of experience managing people and enjoying helping develop others. Experience in the Payment industry is a plus.  
  •   You have experience in leading hiring processes and can identify talents 
  •   You have a genuine interest and technical aptitude / understanding of our products & industry
  •   You like thinking big picture and scale and you want to be part of further shaping our AM Service level proposition
  •   You know what DEI means and you have ideas on how to take it into account in your decision-making process continuously
  •   You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary
  •   You have a proven commercial edge and strong negotiation skills, good judgment and consultative acumen
  •   You are completely fluent in both German and English.

 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

 

This role is based out of our Berlin office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

 

Similar Jobs

OAO INFO INDIA - Production Lead

OAO INFO INDIA

Pune, Maharashtra, India (On-Site)
2 Months ago
FuturLab - Content Producer

FuturLab

Brighton And Hove, England, United Kingdom (Hybrid)
3 Weeks ago
Palo Alto Networks - Senior Revenue Analyst

Palo Alto Networks

Santa Clara, California, United States (On-Site)
2 Weeks ago
Quizizz - Content Consultant - Science

Quizizz

Bengaluru, Karnataka, India (On-Site)
3 Months ago
NVIDIA - Research Scientist, Deep Learning and Computer Vision

NVIDIA

Taipei City, Taiwan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Visteon Corporation - Electromagnetic Compatibility (EMC) Design Expert

Visteon Corporation

Chennai, Tamil Nadu, India (Hybrid)
7 Months ago
Google - Senior Account Manager, Large Customer Sales

Google

New York, New York, United States (On-Site)
2 Weeks ago
Microsoft - Software Engineer 2 – Cloud Infrastructure Engineering

Microsoft

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Boss Fight Entertainment - Manager, Growth Marketing - Experiences

Boss Fight Entertainment

Los Angeles, California, United States (On-Site)
1 Month ago
Nintendo - Associate CRM Marketing Analyst - Switch News

Nintendo

Redmond, Washington, United States (Hybrid)
1 Month ago
Philips - Advanced Software Engineer

Philips

Shenyang, Liaoning, China (On-Site)
3 Days ago
Clear Watery Analytics - Senior Product Manager

Clear Watery Analytics

Noida, Uttar Pradesh, India (On-Site)
2 Weeks ago
Reddit - Senior Sales Manager, Mid-Market, Nordics

Reddit

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
Room 8 Studio - Team Coordinator

Room 8 Studio

(On-Site)
1 Month ago
PwC - Senior Associate in Transfer Pricing (m/f/d)

PwC

Luxembourg (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Berlin, Berlin, Germany

PLAION - FAST Scheduling & Content Planner

PLAION

Berlin, Berlin, Germany (Hybrid)
1 Day ago
SLAY - Analytics Engineer

SLAY

Berlin, Berlin, Germany (On-Site)
1 Month ago
Hologate gmbh - IT Network Specialist

Hologate gmbh

Munich, Bavaria, Germany (On-Site)
1 Month ago
Tesla - Control Room Operator - Technical Service

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
Ubisoft Blue Byte - Lead Development Tester

Ubisoft Blue Byte

Berlin, Berlin, Germany (Hybrid)
1 Month ago
Inkittt - Senior Data Engineer (m/f/d)

Inkittt

Krakow Am See, Mecklenburg-Vorpommern, Germany (Hybrid)
5 Months ago
Tesla - Senior Manufacturing Engineer, Paint

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
Nintendo - (Junior) Translator (English-Spanish) (m/f/d)

Nintendo

Frankfurt Am Main, Hessen, Germany (On-Site)
5 Months ago
YouGov - Consultant Media & Entertainment

YouGov

Nuremberg, Bavaria, Germany (On-Site)
2 Weeks ago
Nagarro - Senior SAP Cloud Developer/Architect

Nagarro

Germany (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


São Paulo, Brazil (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

San Francisco, California, United States (On-Site)

London, England, United Kingdom (On-Site)

New York, United States (On-Site)

Manchester, England, United Kingdom (On-Site)

Shanghai, China (On-Site)

New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Adyen

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug