Greater Poland Voivodeship, Poland (Remote)

Technical Account Manager

4 Months ago • All levels

Account Management

Job Description

The Technical Account Manager will be responsible for processing client queries, analyzing client requirements, maintaining technical infrastructure, and communicating client needs to the development team. They will also be in charge of delivering the full-featured product to the client. This role requires strong analytical, organizational, and computer skills. The ideal candidate should have a good understanding of API communication and be able to read log files. They should also be proficient in markup and web languages, web performance, and search engine optimization principles. This role will be crucial in ensuring client satisfaction and successful product delivery, by acting as a key bridge between clients and the internal teams, providing solutions to issues, and ensuring smooth operation of the platform.

Good To Have:

Understanding of the iGaming/Sportsbook industry
Knowledge of browser DevTools

Must Have:

B2 level of English proficiency
C1 level of Russian proficiency
Understanding of API communication
Ability to read log files
Good command of HTML, CSS, web performance, and SEO
Basic knowledge of Quality Assurance
Solid computer, analytical, and organizational skills

Perks:

Full-time work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

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Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager.

We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online

Learn More

Key responsibilities:

Clients query processing
Analysis of clients requirements
Maintaining technical infrastructure and monitoring problems
Communicating client's requirements to the development team
Delivery of the full-featured product to the client

Requirements:

B2 level of English
C1 level of Russian
Good understanding of API communication, reading log files
Good command of markup and web languages (HTML, CSS), web performance, search engine optimization principles
Basic knowledge of Quality Assurance
Basic knowledge of Figma
Solid computer, analytical, organizational skills

Nice to have:

Understanding of iGaming / Sportsbook industry
Confident knowledge of browser DevTools

What we offer:

Full-time work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

About Us:

SOFTSWISS is an international company and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.