We are seeking a Technical Support Engineer to communicate with end users and businesses, explaining issues and solutions for implementation and break fix. You will drive customer satisfaction through timely and quality communication. Responsibilities include troubleshooting customer-reported incidents and system alerts, identifying and debugging break fix issues, and taking them to resolution. Provide technical analysis for incidents, resolutions, and root cause analysis, responding and resolving issues within agreed service levels. Collaborate with internal teams to support Identity and Access Management (IAM) and CPAM service offerings. Key performance indicators include Customer Satisfaction, Ticket & Resolution Quality, and Productivity.