US-Operations Lead

1 Month ago • All levels

Job Summary

Job Description

Ensure the store adheres to Apple's values and policies, including privacy and environmental initiatives, while fostering operational excellence. Collect, analyze, and share data with the leadership team to develop strategies, acknowledge achievements, and pinpoint areas for improvement. Manage preservation work order tasks and the supply budget in line with Apple standards. Guarantee compliance with all applicable health and safety standards, including the maintenance and testing of life-safety and health systems. Collaborate with the Operations team, Technology, and Merchandising Pro to ensure store technology and demos meet Apple Retail standards. Motivate, inform, and align team members with store performance goals, priorities, and communication. Address time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership when necessary. Handle the operational needs of the store, such as opening and closing procedures, cash management, and overrides. Perform additional tasks as needed, including supporting customer-facing activities. Promote an inclusive environment by respecting differences and embracing learning. Demonstrate Apple’s values of inclusion and diversity.

Must have:

Ensure store compliance with Apple values and policies.
Gather and share data with leadership for strategic planning.
Manage preservation work orders and supply budget.
Ensure health and safety standards are met.
Coordinate with teams to meet Apple Retail standards.
Align team members with store goals.

1 skill required

1 skill required for this role

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budget-management

Job Details

Make sure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence. Gather, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement in key areas. Manage preservation work order tasks and supply budget in compliance with Apple standards. Make sure all applicable health and safety standards are being met, including the maintenance and testing of all life-safety and health systems. Coordinate partnership with the Operations team and the Technology and Merchandising Pro to make sure store technology and demos meet Apple Retail standards. Energize, inform, and align team members with store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to supporting customer-facing activities. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.