VIP Key Account Manager

At Betsson Group, we are expanding our VIP team and looking for a Key Account Manager to join us in Buenos Aires (hybrid model 3x2)

The Wow

This is your chance to work in a high-impact, data-driven, and customer-centric environment where your input will directly influence loyalty, retention, and revenue.

A TASTER OF WHAT YOU WILL BE DOING

• • Manage a portfolio of 200+ active VIP customers, focusing on retention, satisfaction, and maximizing customer lifetime value.

  • Build strong, trust-based relationships with high-value players through personalized communication via multiple channels.

  • Proactively identify VIP needs, pain points, and preferences to offer tailored promotions, rewards, and exclusive experiences.

  • Support Product Managers and CRM teams by contributing to the planning and execution of VIP campaigns.

  • Monitor individual player activity to anticipate churn, identify trends, and take action to optimize engagement.

  • Continuously improve communication strategies and VIP experience quality.

  • Collaborate closely with internal teams including Payments, CS, Risk, and CRM to ensure seamless VIP operations.

What we’re looking for:

• Native-level communication skills in Argentinian Spanish, both spoken and written. Proficiency in English is a strong asset to collaborate across international teams.

• Experience managing a client portfolio in iGaming, betting, fintech, sports, entertainment, or other digital services.

• Proven track record of direct customer interaction, relationship building, and managing customer needs and pain points.

• Solid understanding of VIP management, CRM tools, segmentation, and campaign execution.

• Goal-oriented, analytical, and confident working with KPIs and performance metrics.

• Commercial mindset and a passion for what drives revenue and long-term customer value.

• Detail-oriented with excellent communication skills.

• Strong passion for sports and casino – you speak the language of your customers.

• Hybrid Model: 3 days in office 2 remote
• Office: Nuñez

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