Account Manager
Job Summary
Job Description
The Account Manager (China) is responsible for cultivating strong client relationships, ensuring client success, driving client retention and lifetime value (LTV). This role acts as the primary client contact, bridging communication between clients and internal teams. Key responsibilities include managing client communication, identifying upsell opportunities, collaborating with ad operations for performance improvement, and providing valuable client feedback and insights. The Account Manager will also track performance via CRM and report to the Head of Commercial in China. Experience in performance marketing and managing profitable client relationships is crucial.
Must have:
- 2+ years in Customer Success or Account Management
- Performance marketing understanding
- Proven track record of managing profitable client relationships
- Excellent communication and collaboration skills
- Experience with market research tools
- Meeting/exceeding sales/retention/upsell quotas
Good to have:
- Mobile gaming or adtech market experience
- Good command of English
Perks:
- Team Lunches
- Game nights
- Company-wide events
6 skills required
Job Details
Mistplay est le programme de fidélité n° 1 pour les joueurs sur mobile et compte plus de 20 millions d'utilisateurs dans le monde entier. Des millions de joueurs utilisent notre plateforme pour découvrir des jeux, entrer en contact avec leurs amis et gagner de superbes récompenses. Nous sommes une entreprise rentable en forte croissance, récemment classée comme la troisième entreprise technologique à la croissance la plus rapide au Canada. Notre passion pour l'innovation est le moteur de notre croissance dans le secteur, grâce au développement de nouvelles applications, et d'outils Ad Tech puissants. Chez Mistplay, nous faisons appel à la collaboration stratégique, créative et axée sur les données pour nourrir notre imagination sur ce qui peut être réalisé.
Mistplay is the #1 Loyalty Program for mobile gamers - with over 20 million users worldwide. Millions of gamers use our platform to discover games, connect with friends, and earn awesome rewards. We are a fast growing profitable company, recently ranked as the 3rd fastest growing technology company in Canada. Our passion to innovate drives our growth across the industry with the development of new apps, and powerful ad tech tools. Mistplay embraces strategic, creative, and data-driven collaboration to fuel our imagination of what can be achieved.
The Account Manager (China) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. Account Managers will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.
What you'll be doing :
Act as the main point of contact and manage the relationship with assigned clients
Increase client value by promoting expansion and upsell opportunities
Own communication, escalate client feedback, advocate for client internally
Drive retention and prevent client churn
Identify opportunities and manage pipeline of upsells and drive client LTV
Work closely with ad operations team to identify opportunities to improve client performance and drive upsell opportunities
Stay current on industry trends and client-specific news (acquisitions, new game launches etc.
Provide clients with feedback and insights to improve relationships
Manage opportunities and communications via CRM
Report to Head of Commercial in China or AM lead position
What we're looking for :
2+ years in Customer Success or Account Management
Experience with and an understanding of performance marketing
A proven track record of success managing profitable client relationships
Outgoing with strong relationship building skills
Excellent interpersonal and collaboration skills
Experience working with market research and other tools for prospecting
Excellent communicator and presenter
Organization and time management skills
Enthusiastic and passionate
Proven track record meeting or exceeding sales, retention, and/or upsell quotas
Self-sufficient high performer who enjoys contributing to the success of your team
Experience in the mobile gaming or adtech market a huge plus
Good command of English would be an advantage
*Nous remercions tous(tes) les candidat(e)s. Le genre masculin a été utilisé dans le but d'alléger le texte. Nous souscrivons au principe de l’équité en matière d’emploi.
Pourquoi choisir Mistplay ?
Nous faisons tout pour rendre notre environnement de travail aussi accueillant et plaisant que possible ! Un poste chez Mistplay s’accompagne de toute une série d'avantages que nous proposons en mode virtuel ou présentiel : déjeuners d'équipe, soirées jeux, événements à l'échelle de l'entreprise, et bien plus encore.
Notre culture est profondément ancrée dans la croissance et soutenue par une équipe de personnes intelligentes, dynamiques et enthousiastes. Nous utilisons les données pour apprendre, améliorer et adapter en permanence. Nous favorisons un environnement dans lequel chacun est encouragé à partager ses idées, à repousser les limites, à prendre des risques calculés et à voir ses visions se concrétiser.
Why Mistplay?
We strive to make our work environment as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more. Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.
*Nous remercions tous(tes) les candidat(e)s. Le genre masculin a été utilisé dans le but d'alléger le texte. Nous souscrivons au principe de l’équité en matière d’emploi.
Pourquoi choisir Mistplay ?
Nous faisons tout pour rendre notre environnement de travail aussi accueillant et plaisant que possible ! Un poste chez Mistplay s’accompagne de toute une série d'avantages que nous proposons en mode virtuel ou présentiel : déjeuners d'équipe, soirées jeux, événements à l'échelle de l'entreprise, et bien plus encore.
Notre culture est profondément ancrée dans la croissance et soutenue par une équipe de personnes intelligentes, dynamiques et enthousiastes. Nous utilisons les données pour apprendre, améliorer et adapter en permanence. Nous favorisons un environnement dans lequel chacun est encouragé à partager ses idées, à repousser les limites, à prendre des risques calculés et à voir ses visions se concrétiser.
Why Mistplay?
We strive to make our work environment as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more. Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.
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About The Company
Mistplay is the #1 loyalty app for mobile gamers. Our highly engaged community is made up of millions of users looking to discover new games and earn as they play. We reward users for the time and money they spend within the games they download from our platform, and they can redeem those rewards for gift cards.
Join Mistplay and unlock your potential in a vibrant, innovative, and collaborative environment where your passion for mobile gaming meets limitless opportunities.
**Mistplay’s Mission:**
To be the best way to play mobile games for everyone, everywhere!
**Fun Facts:**
The #1 loyalty app for mobile gamers
Over 30M+ lifetime installs globally on Android
Over 400+ games to discover on the Mistplay app
Doubled our employee headcount in 2023
Backed by GrowthCurve Capital as of December 2021
**Business & Company Achievements:**
Ranked as a Top 5 Media Source in 6 different categories spanning ROI & Retention in the Singular ROI Index 2023
Ranked on the 2023 Canada Top 100 - Montreal’s Top Employer list
Ranked on the 2023 Canada’s Top 100 - Top Employer for Small/Medium Business
Ranked #5 on Deloitte’s Canadian Technology Fast 50 in 2022
Ranked #31 on Deloitte’s North American Technology Fast 500 in 2022
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