Administrator

Location: Paris, France Contract Type: HCL Payroll Annual Gross Salary: Up to 42,000 Start Date: ASAP (1-month maximum lead time) Job Description: We are looking for a reliable and customer-oriented On-Site Support Engineer to join our team in Paris. This role is critical to ensuring smooth day-to-day IT operations and high-quality support for end users.Key Responsibilities: Provide Level 1 and 2 support for end-user hardware and software issues. Troubleshoot and resolve problems related to Windows operating systems, Microsoft Office suite, and standard enterprise applications. Manage device configuration, user access, and software installations. Handle incidents, requests, and follow up using ticketing tools (ServiceNow or similar). Ensure proper documentation of issues and solutions. Support video conferencing systems and meeting room technologies. Coordinate with regional/global teams when needed for escalation. Maintain strong customer satisfaction through effective communication and professional demeanor.Required Skills and Qualifications: Fluent in French (mandatory) and professional working proficiency in English. Solid experience in Windows environments (Windows 10/11, Active Directory, basic networking). Excellent presentation and interpersonal skills. Strong communication skills, both written and verbal. A proactive, service-oriented mindset. Ability to work independently and manage priorities. Prior experience in on-site IT support, help desk, or desktop support roles.Nice to Have: IT certifications ( Microsoft MCP) Experience with IT asset management and remote support tools.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases