CRM Manager

The Mill Adventure Group is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.

We trust and value our team and we strive to accommodate the right working conditions for each individual, in remote, office based or mixed models. We see the strength in being different and embrace the cultural diversity existing in our group.

As our player base grows, we’re looking for a CRM Manager to lead lifecycle marketing efforts across both brands. In this role, you will take full ownership of all CRM initiatives — from campaign planning to execution and performance analysis — with a strong focus on engagement, retention, and loyalty. This is a hands-on, execution-driven role working closely with other team to build smart, data-informed player and communication strategies.

In this role you will be responsible to:

• Take end-to-end ownership of CRM strategy and campaign execution across both brands, ensuring consistent quality, timely delivery, and alignment with brand tone
• Plan, build, and optimize multi-channel campaigns (email, onsite, push) with strong attention to structure, clarity, and relevance.
• Develop CRM strategies focused on automation, personalization, and operational efficiency.
• Own and refine each brand’s tone of voice based on market-specific player preferences
• Analyze campaign performance, customer behavior, and KPIs to iterate and improve
• Ensure each campaign’s design, content, and terms are structured clearly and accurately
• Align closely with other teams to ensure cohesive messaging
• Coordinate loyalty and retention communications, ensuring brand-appropriate strategies
• Ensure compliance and regulatory standards are embedded in workflows and communications
• Collaborate with Responsible Gaming, Compliance, Customer Support, and other teams when relevant.