Customer Experience Specialist, Delivery

As a Customer Experience Specialist, Tesla Direct, you'll be the face of Tesla, delivering vehicles directly to customers. Responsibilities include ensuring a seamless delivery experience, explaining vehicle features, addressing customer questions, managing delivery schedules, and collaborating with the sales and delivery teams. You will act as a chaser for other specialists, ensuring timely coordination. This role requires excellent interpersonal skills, strong organizational abilities, and a passion for Tesla's mission. You'll be managing multiple priorities in a fast-paced environment and providing feedback to improve processes and enhance customer satisfaction. Weekend and evening work may be required.