Customer Support Assistant

About Us

At SharpContra, we are committed to delivering innovative business solutions that streamline operations and enhance workplace efficiency. Our team is made up of forward-thinking professionals who value integrity, performance, and collaboration. With a strong foundation in administrative support and client service, we empower organizations to function at their highest level.

Job Description

We are seeking a detail-oriented and professional Customer Support Assistant to join our dynamic team. In this role, you will serve as the first point of contact for our clients, providing responsive assistance, troubleshooting issues, and ensuring exceptional service. This position requires excellent communication skills, a proactive attitude, and the ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and internal systems

• Resolve customer issues efficiently and escalate when necessary

• Maintain accurate records of customer interactions and transactions

• Assist in updating support documentation and internal process guides

• Collaborate with internal departments to ensure client satisfaction

• Follow up with clients to ensure issues are fully resolved

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Minimum 1 year of experience in a customer support or administrative role

• Strong verbal and written communication skills

• Proficient in Microsoft Office and CRM software

• Excellent problem-solving skills and attention to detail

• Ability to work independently and as part of a team

Benefits

• Competitive annual salary ($52,000–$58,000)

• Opportunities for professional growth and internal advancement

• Comprehensive training and development programs

• Paid time off, holidays, and flexible scheduling options

• Supportive and collaborative work environment

• Health, dental, and vision insurance