Desktop Support and Inventory Specialist

1 Day ago • All levels • $45,800 PA - $85,000 PA

Job Summary

Job Description

The Desktop Support and Inventory Specialist will be responsible for providing technical support to SailPoint crew members, coordinating escalations, logistics, and other support needs globally. Responsibilities include documenting processes, taking inventory of systems, creating documentation for solutions, serving as the first point of contact for technical issues, escalating tickets, coordinating end-user support, performing administrative tasks, troubleshooting hardware/software, providing support to local and remote employees, and assisting with administering systems. This position requires excellent communication, customer service, and organizational skills.
Must have:
  • Experience creating documentation
  • Proven troubleshooting abilities
  • Ability to prioritize and execute tasks
  • Ability to exercise good judgement
  • Setup, install, configure, and troubleshoot Windows and Mac apps
  • Excellent oral and written communication skills
  • Excellent self-task management skills
Good to have:
  • Familiarity with Android and iOS device setup
  • Familiarity with automated provisioning tools
  • Customer service oriented
Perks:
  • Health and wellness coverage
  • Disability coverage
  • Life protection
  • Flexible spending accounts
  • 401(k) Savings Plan with company matching
  • Flexible vacation policy
  • 8 paid holidays annually
  • Sick leave
  • Paid parental leave
  • Employee Assistance Program (EAP)
  • Voluntary benefits
  • Health Savings Account (HSA) with employer contribution

Job Details

Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally.

Responsibilities

  • Document processes and take inventory of systems
  • Create documentation of solutions to reported issues, resolution steps, support procedures
  • Be the first point of contact for all technical support issues
  • Escalate trouble tickets to our infrastructure and development teams as appropriate
  • Coordinate end user support with other Helpdesk team members or teams
  • Perform basic Active Directory/O365 administrative tasks
  • Perform hardware and software maintenance / troubleshooting on all end user equipment
  • Perform preventative maintenance on equipment and software
  • Provide support and assistance to local and remote employees
  • Track and document your work clearly and efficiently
  • Assist with administering new and existing systems and software
  • Perform other duties as assigned

Minimum Requirements:

  • Experience creating documentation, how to articles or equivalent
  • Proven troubleshooting abilities with a strong customer service orientation
  • Ability to effectively prioritize and execute tasks, be organized and manage your time
  • Ability to exercise good judgement
  • Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications
  • Excellent oral and written communication skills
  • Excellent self-task management skills
  • Familiarity with setup, install, and configure of Android and iOS devices preferred
  • Familiarity with automated provisioning tools, service desk software preferred
  • Customer service oriented

Education:

  • HS Diploma or equivalent

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

$45,800 - $65,400 - $85,000

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.  Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.

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About The Company

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise.

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