Ecommerce Operations Associate

Goliath is an international manufacturer and distributor of toys and games, operating in 15 countries and reaching over 100 countries worldwide. At the heart of our business is a belief in great products and the magic of innovation. Our mission is to bring fun to every household, which we achieve through teamwork and clever collaboration. Learn more about Goliath at www.goliathgames.com/corporate.

We are seeking a qualified candidate to join our B2B DTC Ecommerce team in our Richardson, TX location. As a key member of our Ecommerce team, you will play a crucial role in driving revenue and maximizing efficiencies.

This position supports various aspects of our direct-to-consumer Ecommerce operations. In this role, you will be responsible for monitoring the flow of dropship orders from our retail trading partners and working with our 3PL warehouses to ensure timely processing of the orders. In addition, you will help to support related processes in the ecommerce ecosystem such as inventory management, new trading partner setups, item maintenance and communication with our trading partners.

Responsibilities

·       Monitor the flow of dropship purchase orders from our retail trading partners.

·       Manage and allocate inventory across multiple retail channels.

·       Process inventory transfers.

·       Work with 3PL warehouses to ensure orders are received and processed on time.

·       Ensure compliance is achieved with each trading partner’s routing and shipping.

·       Respond to trading partner communications.

·       Track shipping material levels (boxes, tape, etc.) and order as needed.

·       Coordinate new retail trading partner setups by working with both internal and external teams.

·       Upload item information (content, digital assets, etc.) to retail trading partner portals.

·       Upload compliance documentation to trading partner portals.

·       Download reports from trading partner portals.

·       Monitor retail trading partner websites for possible counterfeits and knock offs.

·       Learn and know how to use our systems and retail trading partner portals.

·       Occasionally support the dropship warehouse team with order processing.

·       Solve problems through communication with internal teams, including Operations, Sales, and Accounting.

·       Minimum of 2 years’ experience working in a similar environment.

·       Strong problem-solving skills.

·       Strong attention to detail and organizational skills.

·       Intermediate proficiency in the MS Office Suite with an emphasis on Excel.

·       Ability to work independently with limited supervision.

·       Excellent multitasking and prioritization abilities.

·       Exceptional written and verbal communication skills.

·       Ability to lift boxes up to 30lbs on occasion.    

Preferred Experience 

·       Experience working with Amazon's Vendor Central portal.

·       Familiarity with mass retail portals (Walmart, Target, Kohls, etc.).

·       Familiarity with channel management portals (CommerceHub, Channel Advisor, etc.)

·       Advanced knowledge with Excel.

·       Basic knowledge of logistics and inventory management.

·       Understanding of accounting basics.

·       Experience with Microsoft Dynamic Business Central (BC).

·       Exposure and or understanding of EDI (TrueCommerce, SPS Commerce, Etc.)

 Benefits: We are an equal opportunity employer that offers a comprehensive benefits package, including:

 ·       401(k)

·       Health insurance

·       Dental insurance

·       Vision insurance

·       Paid time off