Group Account Director

Description

The APAC team are looking for a talented individual to join our team. A GAD at 1000heads is the business owner for two or more accounts (dependent on account scale). A GAD will be responsible for the development and quality control of each account. Ultimately, the GAD will own the client relationship and lead the creation and delivery of our work, ensuring strategic accuracy and creative quality.

You’ll will take on a dual role that blends client services expertise with hands-on social media execution. You will take ownership of client accounts, executing the strategy, and working with your direct reports to plan the delivery of social media campaigns. You will be the POC for senior clients (mostly based in Melb), face of new business pitches and a senior head within our growing Melbourne office.

This is a fantastic opportunity to work with some of the Australia’s biggest brands such as Isuzu, EnergyAustralia, Live Nation, Hisense and more.

The team is a proud, powerful collective of Social Media obsessives, who are experts managing client relationships. You will work closely with a whole host of departmental specialists, from Creative, Insights, to Design, and Strategy to deliver transformational social-first work for our clients.

Core Responsibilities

Strategic vision

Working with senior clients and senior personnel, the GAD will ensure that the account has a clear path forward. This will involve developing a deep understanding of our client’s business strategy and processes, working with clients to identify what their overall strategy for social communications is and where it fits into their wider organisation. They will proactively work to constantly push clients forward and delight them with new and original thinking.

Client experience

The GAD will take overall responsibility for the client relationship ensuring a clear and transparent feedback loop into the agency. They will take on all top level account resource decisions, ensuring that team members are intelligently positioned on the account and stay motivated and challenged.

Account profitability

The GAD will ensure that scoping is accurate and sensitive to the client’s requirements and budgets. They will ensure that account-servicing levels are tracked, understood and managed.

Account growth

The GAD will take a proactive approach to client relationship development, identifying and understanding where strategic growth opportunities are, establishing new relationships and proactively proposing new concepts and plans that will take our client’s business forward and open up a broader service offering.

Concept creation and presentation

The GAD will take a leading role when responding to large campaign briefs and new business pitches. They will typically work with partners from other functions, helping to steer and craft both the strategic plan and the creative articulation of the idea. They will integrate other functions (e.g. Developers or Videographers) from across the agency into the process as and when they are needed.

Delivery of social

The GAD will take a high level view on the delivery of work, ensuring creative assets produced are true to the client approved plan, that performance targets are being met, streams are optimised when required and servicing levels are as they should be.

Requirements

• 10+ years of agency experience; tech or related industry is a strong advantage
• Ideally, experience with global tech brands and experience with executing campaigns that speak to and are centered around AI
• Strategically minded with the ability to interpret research and carry audience insight into messaging and social communications strategies
• Thrives on creativity with the ability to fuel and steer thinking that forms innovative and imaginative ideas
• Strong written, verbal communication, and presentation skills
• Holds a deep knowledge of the social media landscape and in touch with the new trends and behaviours constantly emerging
• Seasoned leadership ability with clear and transparent communication skills that assure clients and internal teams
• Established experience working within cross agency teams
• Has an entrepreneurial spirit and a competitive edge

Your first priority will be to do your job to the best of your abilities. Your second priority will be to help those around you to do their job to the best of their abilities.

This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.

This job description acts as a guide to the key responsibilities and expectations of the role. You may be required to take on other reasonable and ad hoc projects as needed.