Head of Data & Feeds Customer Success, APAC

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

Position Summary

This role leads the Data & Feeds Customer Success Management (CSM) team for APAC, focusing on retaining and growing a portfolio of global banks, financial institutions, and corporate clients across Asia Pacific (including Japan). The team supports key business lines, including Real-Time, Pricing and Reference Services (PRS), Quantitative Analytics, Wealth Digital Solutions, and Analytics, ensuring clients improve the value of these solutions.
 
Key Objectives

• Mitigate retention risks by developing deep product expertise within the team.

• Represent regional priorities and amplify the Voice of the Customer at the global product leadership level. Instill partnership and upskill a relatively new regional team to improve cross-market cohesion.

• Embed accountability through the adoption of the LSEG global Customer Success model, ensuring collaboration with team members.

 
Leadership Role

• Serve as a member of both the APAC Customer Success and APAC Sales and Account Management Leadership Teams.

• Coordinate the entire portfolio of APAC Data & Feeds, focusing on retention, usage and lead generation

• Lead a 35+ member team across diverse mandates, requiring strategic mentorship to build skills and cohesion.

• Lead all aspects of business line with outstanding market-specific needs, requiring strategic relationship management

• Navigate market pressures from budget constraints and industry dynamics across APAC markets by developing mitigation strategies

• Develop domain expertise focusing on value delivery and retention through operational efficiency.

• Build a unified, flexible regional team capable of handling portfolios seamlessly across markets and languages

Skills and Experience Required

• Min 8+ years of people leadership experience, knowledge of APAC region and data & feed products and services

• Seasoned mentor and coach equipped to develop managers and identify talent.

• Highly strategic and able to prioritize to align functional priorities to the company’s commercial objectives.

• Outstanding and effective interpersonal skills with ability to flex style based on audience and purpose.

• Demonstrated interpersonal abilities knowledge of customer success, markets, and workflows to craft retention strategies.

• Natural collaborator that can drive customer advocacy and influence collaborators across functions.

• Innovator who applies data to advise decisions, simplify sophisticated problems, improve the client experience and customer lifecycle.

• High level of financial competence

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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