Implementation Manager

Microsoft Business Operations is the business operations team for Microsoft and is responsible for the launch, deploy, transact and optimization activities for all programs supporting the Original Equipment Manufacturer (OEM), Volume Licensing, Dynamics, Services, Procurement and Logistics Services (P&LS) and Enterprise Digital Sales (EDSG) organizations out of the different regions worldwide. The Operations Service Centre (OSC) team (part of Microsoft Business Operations) support field engagement and regional revenue processing and strive to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.

We are hiring for an Implementation Manager (IM) that supports a comprehensive portfolio of launches, ensuring successful in-market deployment of new products, programs, services, business models etc. This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc.  Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, End-toEnd co-ordination, and ultimately sign off, or not, on Launch go-live. This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect.  Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.

The ideal candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.

We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. We make doing business with Microsoft easy.

• Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect.  
• Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design.
• Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
• Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations.
• Ensure all regional/global stakeholders understand the impact the launch will have for their organizations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage.
• Build strong engagement with corporate launch teams and regional implementation managers located in other Regions. Ensuring consistency in launch execution and adherence to launch framework.
• Provide regional/global approval for transition through launch tollgates and recommend launch “Go/No Go” decision.
• Conduct a structured launch post-mortem ensuring learnings are incorporated into future launches.
• Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.
• Identify Automation opportunities and work closely with leadership teams to operationalize
• Skilled in the identification, documentation and communication of key business and customer needs to create future, high quality experiences solving key business scenarios, including success measurement and execution management
• Other 
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