Lead Product Operations

1 Day ago • 5 Years +

Job Summary

Job Description

As a Lead Product Operations at Nubank, you will be responsible for designing and executing strategies to support clients in the recovery process, ensuring healthy levels of collections, service, and goal achievement. You will foster clear and consistent communication, prepare operations for accelerated growth, and align the global collections strategy with the local market. This role involves owning a roadmap, being the bridge between the Engineering and Regulatory teams, and tracking critical business metrics. The ideal candidate will have experience in collections, building roadmaps, and stakeholder management. This position requires someone with overall business acumen and the ability to navigate ambiguous situations in a fast-paced environment.
Must have:
  • 5+ years experience in similar roles
  • Previous experience in Collections
  • Fluent or native Spanish and English
  • Proven experience building roadmaps for tech products
Good to have:
  • Genuine curiosity about a technical ecosystem
  • Experience with third party banking integrations
  • Understanding unit economics of financial services products
Perks:
  • Equity at Nubank
  • Health insurance
  • Vacations of 15 workdays
  • NuLanguage - Language learning program

Job Details

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving more than 100 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.

You can read more about it in our blog and get some insights into how we work.



Responsibilities will include:

 

  • Operational Strategy: Design and execute strategies to support clients throughout the recovery process, ensuring healthy levels of collections, service, and goal achievement by effectively influencing third parties.
  • Communication: Foster clear and consistent communication with the indirectly reporting team to align objectives, projects, and strategies, while keeping both local and global stakeholders informed about progress and market challenges.
  • Scalability and Integration: Prepare operations for accelerated growth by integrating new products or processes in a controlled manner, ensuring operational stability.
  • Project Creation and Implementation: Align the global collections strategy with the local market through project management, ensuring efficiency, scalability, and coordination between global and local team
  • Owning a roadmap from end to end, evaluating priorities, and assessing ambiguous tradeoffs in a fast-paced environment
  • Being the bridge between the Engineering team and the Regulatory team. Translate the regulatory needs into backlog items 
  • Lead the day-to-day operations of the Engineering team (Scrum Master / Product Owner)
  • Track and report critical business and SLA/SLO metrics from all the integrations established with third parties.

 

We're looking for an experienced Product Operations who has:

  • 5+ years of experience in similar roles
  • Previous experience in Collections.
  • Fluent or native Spanish and English
  • Proven experience building roadmaps for tech products
  • Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
  • Proven track record designing and improving processes within a business area of the company encompassing third parties.
  • Overall business acumen. Understanding the unit economics of different financial services products is a plus.
  • Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
  • Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
  • Demonstrable track record of tactical stakeholder management
  • Experience building partnerships from inception to delivery

 

Core Benefits:

  • Equity at Nubank
  • Health insurance
  • Vacations of 15 workdays
  • NuLanguage - Language learning program

 

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.

Similar Jobs

Monzo - Technology Risk Senior Analyst

Monzo

London, England, United Kingdom (On-Site)
2 Weeks ago
e2 open - Software Engineer

e2 open

Australia (On-Site)
1 Month ago
Google - Technical Sales Specialist, Google Cloud

Google

Montreal, Quebec, Canada (On-Site)
1 Month ago
Wrike - Technical Support Engineer

Wrike

(Hybrid)
1 Month ago
Booming games - Business Development Manager

Booming games

Blovice, Plzeň Region, Czechia (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Applied Materials - Engineering Change (EC) Engineer - Mechanical

Applied Materials

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Toku - Director of Token Payroll

Toku

(Remote)
4 Months ago
Nagarro - Associate Analyst

Nagarro

Cebu City, Central Visayas, Philippines (Remote)
7 Months ago
Tala - Operations Director

Tala

Mexico City, Mexico (Hybrid)
1 Month ago
playground - QA Technician - Contract

playground

Royal Leamington Spa, England, United Kingdom (Hybrid)
2 Weeks ago
Unity - Senior Golang Backend Engineer

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
4 Weeks ago
Ubisoft - Junior Procurement Support Specialist

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
3 Weeks ago
Hogarth - 3D Animator

Hogarth

Mexico City, Mexico (Hybrid)
2 Weeks ago
Bondex - 3D Stylized Environment Artist

Bondex

South Korea (Remote)
9 Months ago
Dialpad AI - Sr. Partner Marketing Manager

Dialpad AI

San Ramon, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Bogota, Colombia

GoDaddy - Senior UX Product Designer

GoDaddy

Colombia (Remote)
2 Weeks ago
Critical mass - Administrative Assistant

Critical mass

Bogota, Colombia (On-Site)
2 Weeks ago
Critical mass - Front End Developer (Email Development)

Critical mass

Bogota, Colombia (On-Site)
2 Weeks ago
Amber - Senior Unreal Game Engineer (Project Based)

Amber

Bogotá, Bogota, Colombia (Remote)
7 Months ago
Evolution - Studio Operations Manager

Evolution

Colombia (On-Site)
3 Months ago
Neostella - Staffing Services (NeoTalentLab) Coordinator

Neostella

Antioquia, Colombia (On-Site)
1 Month ago
OKX - Senior Business Development Manager, Institutional

OKX

Colombia (Remote)
1 Week ago
TransUnion - IT Service Desk - Analyst

TransUnion

Bogota, Colombia (Hybrid)
2 Weeks ago
Experian - Batch Solutions Analyst

Experian

Bogotá, Bogota, Colombia (On-Site)
3 Weeks ago
Coupa - UX Product Designer

Coupa

Bogota, Colombia (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Nubank was born in 2013 with the mission to fight against the complexity of the financial market to help our customers regain control of their financial lives. We have spent 11 years dedicated to bringing very simple ideas to places no one has ever taken them. For us, past success does not guarantee the future, which is why every day is “Day 1.” Being part of Nubank is embarking on a long-term journey where we know each challenge sparks creativity and innovation, where obstacles become opportunities to go a little further. Recently, we reached the milestone of 100 million customers globally, a significant achievement in our journey, but we know it wasn’t just the customers who chose us. We have over 8,000 Nubankers who choose to work with us daily.

Bogota, Colombia (On-Site)

State Of São Paulo, Brazil (On-Site)

Mexico City, Mexico (On-Site)

State Of São Paulo, Brazil (Hybrid)

State Of São Paulo, Brazil (Hybrid)

Mexico City, Mexico (On-Site)

Mexico City, Mexico (On-Site)

Bogota, Colombia (On-Site)

Durham, North Carolina, United States (Remote)

Mexico City, Mexico (Hybrid)

View All Jobs

Get notified when new jobs are added by nubank

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug