Lead Product Operations

2 Months ago • 5 Years + • Product

Job Summary

Job Description

As a Lead Product Operations at Nubank, you will be responsible for designing and executing strategies to support clients in the recovery process, ensuring healthy levels of collections, service, and goal achievement. You will foster clear and consistent communication, prepare operations for accelerated growth, and align the global collections strategy with the local market. This role involves owning a roadmap, being the bridge between the Engineering and Regulatory teams, and tracking critical business metrics. The ideal candidate will have experience in collections, building roadmaps, and stakeholder management. This position requires someone with overall business acumen and the ability to navigate ambiguous situations in a fast-paced environment.
Must have:
  • 5+ years experience in similar roles
  • Previous experience in Collections
  • Fluent or native Spanish and English
  • Proven experience building roadmaps for tech products
Good to have:
  • Genuine curiosity about a technical ecosystem
  • Experience with third party banking integrations
  • Understanding unit economics of financial services products
Perks:
  • Equity at Nubank
  • Health insurance
  • Vacations of 15 workdays
  • NuLanguage - Language learning program

Job Details

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital financial services platforms, serving more than 100 million customers across Brazil, Mexico, and Colombia. As one of the leading technology companies in the world, Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering, and human. Guided by its mission, Nu is fostering access to financial services across Latin America.

Our Product Operations Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services, we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Product Operations team was born. A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor, and a quarter… Something else? Product Ops are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.

You can read more about it in our blog and get some insights into how we work.



Responsibilities will include:

 

  • Operational Strategy: Design and execute strategies to support clients throughout the recovery process, ensuring healthy levels of collections, service, and goal achievement by effectively influencing third parties.
  • Communication: Foster clear and consistent communication with the indirectly reporting team to align objectives, projects, and strategies, while keeping both local and global stakeholders informed about progress and market challenges.
  • Scalability and Integration: Prepare operations for accelerated growth by integrating new products or processes in a controlled manner, ensuring operational stability.
  • Project Creation and Implementation: Align the global collections strategy with the local market through project management, ensuring efficiency, scalability, and coordination between global and local team
  • Owning a roadmap from end to end, evaluating priorities, and assessing ambiguous tradeoffs in a fast-paced environment
  • Being the bridge between the Engineering team and the Regulatory team. Translate the regulatory needs into backlog items 
  • Lead the day-to-day operations of the Engineering team (Scrum Master / Product Owner)
  • Track and report critical business and SLA/SLO metrics from all the integrations established with third parties.

 

We're looking for an experienced Product Operations who has:

  • 5+ years of experience in similar roles
  • Previous experience in Collections.
  • Fluent or native Spanish and English
  • Proven experience building roadmaps for tech products
  • Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
  • Proven track record designing and improving processes within a business area of the company encompassing third parties.
  • Overall business acumen. Understanding the unit economics of different financial services products is a plus.
  • Capacity to navigate in ambiguous situations, managing challenging stakeholders in a fast-paced environment.
  • Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
  • Demonstrable track record of tactical stakeholder management
  • Experience building partnerships from inception to delivery

 

Core Benefits:

  • Equity at Nubank
  • Health insurance
  • Vacations of 15 workdays
  • NuLanguage - Language learning program

 

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.

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About The Company

Nubank was born in 2013 with the mission to fight against the complexity of the financial market to help our customers regain control of their financial lives. We have spent 11 years dedicated to bringing very simple ideas to places no one has ever taken them. For us, past success does not guarantee the future, which is why every day is “Day 1.” Being part of Nubank is embarking on a long-term journey where we know each challenge sparks creativity and innovation, where obstacles become opportunities to go a little further. Recently, we reached the milestone of 100 million customers globally, a significant achievement in our journey, but we know it wasn’t just the customers who chose us. We have over 8,000 Nubankers who choose to work with us daily.

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