Manager Food & Merchandise Operations

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

The Manager, Food & Merchandise Operations is accountable for the overall event-related operational management of the F&M outlets and Catering events. The Manager, Food & Merchandise Operations ensures an exceptional guest experience by driving performance of supervisors and front-line team. Success in this role is demonstrated by an exceptional customer experience, a commitment to the engagement and development of team, and achievement of business results. The Manager, F&M Operations reports to the Senior Manager of Food & Merchandise Operations.

What will you do?

Guest Experience

• Sets direction for supervisory team and front-line staff to ensure the consistency of guest experience and all F&M products in F&B outlets and catering events; oversees complete event-related operations of designated areas including supervision of non-F&B event-related staff.

Staffing/Leadership

• Completes and submits payroll accurately and according to Company-specified guidelines and deadlines.
• Conducts periodic meetings with supervisors and team leads covering Southern Nevada Department of Health (DOH) guidelines, cleanliness initiatives, service and product changes and Company-wide communications.
• Coordinates daily labor activities. Ensures proper staffing levels are in place, assigns scheduled employees and manages breaks to foster a seamless delivery of service; partners on the full-cycle recruitment.

Business Operation

• Collaborates with other departments to execute departmental and organizational initiatives and compliance with city and state regulations.
• Maintains physical inventory of food, beverage and disposable products and implements systems to mitigate waste and monitor costs; inputs inventory counts and reviews with Finance on a monthly basis.
• Tracks sales trends and recommends adjustments to maximize departmental profitability; proactively identifies and implements solutions to departmental challenges; responds to service breakdowns immediately.

What do you need to succeed?

• The ideal candidate will have a minimum of 3-5 years of Food & Beverage management experience, to include oversight of concessions, clubs and/or bars within a high-volume entertainment venue, hotel, or resort.
• Proficiency in Point of Sale (POS), purchasing and inventory systems.
• Demonstrated experience coaching, mentoring and developing staff and ability to monitor performance and to hold team accountable for outcomes.
• Experience managing budgets and resource allocations.
• Previous experience managing union staff and/or working with Sports & Entertainment, theater operations, Custodial/Housekeeping or event planning is preferred.
• Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency.
• Successful track record measuring customer satisfaction and loyalty and recommending/ tracking improvements.
• Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship.
• Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.

Special Requirements

• Knowledge of Southern Nevada Health Food regulations and proper food handling certifications. 
• Must be able to lift 25lbs; must be able to stand/walk for the duration of the shift. 
• Ability to work a flexible schedule including nights, weekends, holiday and split days off; willing to travel to other venues as needed.
• Certifications
• Alcohol Awareness (TAM) Card
• Food Handler’s Card
• Sheriff’s Card

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