Sales Manager, Small and Medium Business, Customer Experience

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We’re looking for a dynamic Sales Manager to join our team, focusing on the small and medium-sized business (SMB) sector. In this role, your mission will be to drive revenue growth and lead our team of Account Executives towards achieving their individual quotas, all while promoting our NICE CX products.

How will you make an impact?  

• Customizing sales presentations to resonate with each prospective client.
• Collaborating with Account Executives in identifying and converting leads.
• Partnering with various internal teams such as Business Development and Client Services to meet and exceed sales objectives.
• Maintaining meticulous records of sales interactions, revenue opportunities, and forecasts using NICE CX contact management software.
• Participating in necessary meetings and training sessions.
• Building and maintaining robust relationships with potential and current customers as well as sales partners.
• Continuously updating product knowledge and participating in weekly training sessions.
• Conducting training for sales personnel through various platforms.
• Managing team performance, including conducting regular reviews and ensuring adherence to attendance policies.

Have you got what it takes?

• Bachelor’s Degree in Marketing, Communications, Business Management, or a related field. Equivalent work experience is also acceptable.
• 5-7 years of experience in sales management.
• Proficiency in needs analysis and customer service.
• Strong familiarity with inside sales environments and contact management software.
• Proven ability to meet and exceed sales quotas.
• Experience in the telecom, call center, software, or hardware industries.
• Capability to work efficiently in a fast-paced environment with minimal supervision.
• Proficiency in Microsoft Word, Excel, and Outlook.

You will have an advantage if you also have:

• Experience in software sales management.
• Background in telecommunications sales.
• Familiarity with VoIP-related technology.
• Typing speed of at least 30 words per minute.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.