Senior Director, Solution Engineering

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the Role

We are seeking an experienced and dynamic Solution Engineering Leader to lead a team of demo engineers and Health and Life Sciences (HLS) industry experts in building and delivering innovative, high-impact solution demonstrations for our Solution Engineering field teams. This role is critical in driving technical excellence, fostering collaboration, and delivering cutting-edge demos that showcase our solutions to healthcare and life sciences clients. The ideal candidate will combine deep technical expertise, strategic leadership, and a passion for solving complex challenges in the HLS industry.

Key Responsibilities

• Team Leadership and Development: Lead, mentor, and inspire a team of demo engineers and HLS industry experts to achieve high performance, fostering a culture of innovation, accountability, and continuous improvement. The leader will work with their team and business partners to define and prioritize the demo roadmap, deliver Quarterly Business Reviews, define and report on success metrics like demo adoption, understand the Salesforce and Health and Life Sciences Clouds product roadmaps to incorporate new release features into demo stories and assets three times a year.

• Solution Demo Development and Support: Oversee the design, development, and delivery of compelling, client-focused demonstrations that align with HLS business needs, leveraging Salesforce technology and other relevant platforms. Additionally, lead the team to develop and provide demo documentation, demo/asset enablement and technical support to Solution Engineers.

• Technical Strategy and Architecture: Provide oversight for the strategic guidance on solution architectures, ensuring demos are scalable, secure, and aligned with industry best practices and client requirements.

• Environment Management: Manage and optimize demo environments, ensuring seamless integration, performance, and reliability for solution demonstrations.

• Cross-Functional Collaboration: Collaborate with product management, sales, and engineering teams to align demo development with business objectives and client expectations.

• Industry Expertise: Apply deep knowledge of the HLS industry to tailor demos that address specific pain points, regulatory requirements (e.g., HIPAA, GDPR), and business outcomes in healthcare and life sciences.

• Problem Solving: Proactively identify and creatively resolve technical and operational challenges to ensure successful demo delivery and client satisfaction.

• Stakeholder Engagement: Act as a trusted advisor to internal teams and clients, presenting solutions with clarity, confidence, and a positive attitude.

Required Skills and Qualifications -

Technical Skills

• DevOps Proficiency: Strong understanding of DevOps practices, including CI/CD pipelines, containerization (e.g., Docker, Kubernetes), and cloud infrastructure (e.g., AWS, Azure) to support scalable demo environments.

• Salesforce Expertise: Extensive experience with Salesforce technology, including configuration, customization, and integration, to build demos that showcase platform capabilities for HLS use cases.

• HLS Industry Knowledge: Deep understanding of the healthcare and life sciences business, including clinical workflows, payer-provider dynamics, regulatory compliance, and digital transformation trends.

• Implementation Experience: Proven track record of leading successful technology implementations, preferably in the HLS sector, with expertise in managing complex projects and environments.

• Architecture Acumen: Strong grasp of solution architectures, including microservices, APIs, and data integration, to design robust and flexible demo solutions.

Leadership and Soft Skills

• High-Performance Leadership: Demonstrated experience leading and motivating diverse technical teams to achieve exceptional results, with a focus on fostering innovation and accountability.

• Diplomatic Collaboration: Exceptional interpersonal and communication skills to build strong relationships with cross-functional teams, clients, and stakeholders in a matrixed organization.

• Positive Attitude and Outlook: A proactive, optimistic approach to leadership, inspiring teams and clients with enthusiasm and a solutions-oriented mindset.

• Proactivity and Creativity: Ability to anticipate challenges and devise innovative solutions to complex technical and business problems in the HLS domain.

Preferred Qualifications

• 8+ years of experience in solution engineering, technical leadership, or a related role in the HLS industry.

• 3+ years of experience managing high-performing technical teams.

• Salesforce certifications (e.g., Salesforce Certified Technical Architect, Salesforce Health Cloud Accredited Professional) are a plus.

• Experience with agile methodologies and tools (e.g., Jira, Confluence) for project management and team collaboration.

• Familiarity with emerging technologies in HLS, such as AI-driven analytics, telehealth platforms, or interoperability standards (e.g., FHIR).

Why Join Us?

Join a forward-thinking organization dedicated to transforming the Health and Life Sciences industry through innovative technology solutions. As a Solution Engineering Leader, you will have the opportunity to shape the future of healthcare delivery, work with cutting-edge technologies, and lead a talented team in creating impactful solutions that drive better patient outcomes and operational efficiency.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $210,070 to $319,620.

For California-based roles, the base salary hiring range for this position is $210,070 to $319,620.

For Illinois based roles, the base salary hiring range for this position is $190,960 to $319,620.