Staff Field Applications Engineer - R3631

Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices in San Diego, Dallas, Washington, D.C., Boston, Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, YouTube and Instagram.

The Software Applications Engineer will provide technical expertise and support to customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development.

WHAT YOU'LL DO:

• Become an expert user of the Hivemind enterprise software stack.
• Provide technical support and training to customers.
• Develop AI & Autonomy applications using the Shield AI enterprise software development kit.
• Assist the sales team in pre-sales activities, e.g., demos.
• Assist in post-sales deployment and integration of Shield AI enterprise software products.
• Develop and maintain technical documentation and training materials.
• Troubleshoot and resolve technical issues.
• Help customers debug software/API integration issues.
• Collaborate with the engineering team to address customer feedback and improve products.
• Stay at customer sites for extended periods of time

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 7+ years of experience of industry experience or 4+ years of experience plus a master's degree.
• Ability to travel and stay deployed at customer sites across India.
• Ability to travel to USA for up to 3 months at a time for training.
• 3+ years of experience in an integration/applications engineering role.
• 2+ years of experience working in a startup environment.
• Strong technical background in software engineering.
• Strong proficiency in writing modern C++ code.
• Intermediate proficiency in writing Python code.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability converse fluently in Hindi and English.

PREFERRED QUALIFICATIONS:

• Experience in the defense aviation or robotics industry.
• Experience building and running a small enterprise software applications/solutions engineering team.

Our international team members are employed through our Employer of Record (EOR) and receive a comprehensive international benefits package on top of base salary. For full details on compensation and benefits, please consult your talent acquisition partner.