SVP, Business Development & Strategic Execution - Global

The Senior Vice President (SVP) of Business Development & Strategic Execution - Global is a key executive responsible for shaping and executing a best-in-class customer experience strategy and new business development opportunities for a global sales organization. This role oversees the entire customer lifecycle, ensuring seamless engagement from onboarding to renewal, and optimizing customer retention, satisfaction, and success. Additionally, SVP seeks out new business development opportunities that support Aristocrat Gaming’s key strategic initiatives. This leader also leads revenue operations (RevOps) to align customer strategies with business growth objectives, driving revenue expansion and efficiency across sales, customer success, and support functions.

What You'll Do

Business Development

• Develop and execute business development initiatives with a key focus on cross-business unit opportunities

• Develop a strategy to explore diversification initiatives from an enterprise standpoint in all our adjacent markets and non-regulated gaming opportunities

• Develop end-to-end strategic plans and analysis for sales and customer strategic initiatives

Customer Lifecycle & Experience Strategy

• Develop and execute a customer experience strategy that enhances the end-to-end customer journey, from onboarding to renewal and expansion.

• Identify pain points and opportunities to improve customer engagement, satisfaction, and advocacy.

• Implement customer feedback loops to continuously refine the experience across all touchpoints.

• Lead cross-functional initiatives to create a frictionless customer journey.

• Develop proactive strategies to improve retention, reduce churn, and maximize customer lifetime value (CLV).

• Oversee Customer Success, Support, and Account Management teams to ensure exceptional service delivery and relationship management.

• Build and maintain strategic relationships with key customers and high-value accounts. 

Revenue Operations & Growth

• Oversee Revenue Operations (RevOps) to optimize alignment between sales, marketing, and customer success, ensuring seamless revenue growth strategies.

• Implement scalable data-driven processes for forecasting, pipeline management, and revenue expansion opportunities.

• Lead and Drive upsell, cross-sell, and renewal strategies, in partnership with Sales and Product teams.

• Utilize data analytics to assess customer behavior and develop actionable insights that drive revenue impact.

Leadership & Cross-Functional Collaboration

• Lead and develop a high-performing Customer Experience (CX), Customer Success, and RevOps team.

• Collaborate with Sales, Marketing, and Product teams to align customer experience initiatives with company goals.

• Champion a customer-first mindset across the organization, ensuring customer insights inform business decisions.

• Implement and evolve customer experience technology, CRM systems, and automation tools to enhance operational efficiency.

What We're Looking For

• Bachelor's degree in Business, Marketing, or a related field.

• 15+ years of experience in customer experience, customer success, revenue operations, business development, and related leadership roles, preferably in SaaS, technology, or B2B industries.

• Global gaming and igaming experience preferred.

• Proven track record of driving customer retention, growth, and operational efficiency.

• Strong background in customer lifecycle management, revenue optimization, and data-driven decision-making.

• Experience leading and scaling Customer Success, Support, and RevOps teams.

• Excellent strategic thinking, leadership, and communication skills.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.