Business Support & Operations Specialist
Job Summary
Job Description
The Business Support & Operations Specialist is responsible for driving operational excellence within Razer Gold's B2B segment. This role ensures seamless coordination across account management, content onboarding, and platform operations, contributing to partner success and platform efficiency. Key duties include supporting the account management team with daily tasks like PID creation, ensuring accurate supplier settlements, maintaining activity records, resolving account issues, and assisting with new content onboarding. The role also involves B2B platform operations such as account creation, report generation, troubleshooting, and workflow creation. The specialist must be adept at multitasking, possess strong communication skills, be proficient in Office Suite (Excel, Word, PowerPoint), have a keen eye for detail, and thrive in both independent and collaborative, fast-paced environments.
Must have:
- 3-4 years of experience in administrative and operational roles.
- Master of Multitasking: Handle multiple projects effortlessly.
- Communication Expert: Clear and effective spoken & written words.
- Office Suite Pro: Excel, Word, & PowerPoint proficiency.
- Detail-Oriented: Keen eye for spotting errors.
- Independent & Collaborative: Thrives in both settings.
- Thrives in Fast-Paced Environments: Delivers top-notch work.
Good to have:
- Bachelor’s degree in Business Administration, Operations Management, or related field.
5 skills required
Job Details
Job Responsibilities :
The Business Support & Operations Specialist plays a pivotal role in driving operational excellence within the B2B segment of Razer Gold. Reporting to the Manager, Global Sales Support & Operations, this role ensures seamless coordination across account management, content onboarding, and platform operations, contributing directly to the success of partner relationships and the efficiency of Razer Gold’s B2B platform.Essential Duties and Responsibilities
Business Support to Account Management Team, Business PIN Content
- Support the Account Manager with daily tasks, including PID (Product Identification) creation and amendments.
- Ensure accurate settlement to suppliers.
- Maintain accurate and up-to-date records of all account activities, including PID changes, reconciliations, and promotional activities.
- Identify and resolve issues related to account management, working closely with internal teams to ensure smooth operations.
- Contribute to the continuous improvement of operational processes.
- Assist in onboarding new content to Razer Gold’s B2C and B2B platforms.
B2B Platform Operations
- Assist in daily operational tasks & ensure smooth functioning of the platform such as account creation & maintaining records for B2B Distribution Platform
- Create & maintain weekly/monthly reports & compiling of sales leads
- Work as a team to maintain good relationships and collaborate with other departments to ensure efficient workflow and process adherence
- Help troubleshooting operational issues and providing timely resolutions
- Support the team in creating workflows or presentation materials
- Contribute to the continuous improvement of operational processes
- Other duties as assigned
Pre-Requisites :
- Enrolled in a Bachelor’s degree program in Business Administration, Operations Management, or a related field.
- 3-4 years of experience in administrative and operational roles.
- Master of Multitasking: You handle multiple projects effortlessly, maintaining perfect balance without breaking a sweat.
- Communication Expert: Your spoken & written words are clear & effective, making you the go-to person for interactions.
- Office Suite Pro: You excel in using Excel, Word, & PowerPoint, creating impressive spreadsheets, documents, & presentations.
- Detail-Oriented: You have a keen eye for spotting errors & inconsistencies, ensuring precision in your work.
- Independent & Collaborative: You thrive both independently & in team settings, adapting seamlessly to solo tasks & collaborative projects.
- Thrives in Fast-Paced Environments: You excel in high-speed settings, maintaining your cool & delivering top-notch work.
Are you game?
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About The Company
At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.
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