Technical Product Manager (ERP Experience Required)

In this hands-on, individual contributor Technical Product Manager (TPM) role, the candidate will be responsible for driving successful product delivery that aligns with both customer needs and strategic business objectives.

The candidate will be responsible for gaining a deep understanding of GHX products and the customer journey across supported ERP systems, ensuring seamless communication and simplified workflow for our customers.

Acting as the critical link between engineering, customers, and business teams, the candidate will collaborate closely with Product Owners, Product Managers and end users to translate complex business requirements into clear, actionable tasks for engineering. 

Principal duties and responsibilities:

• Assesses ERP opportunities and customer needs to develop business case and product roadmaps.

• Assists in translating business needs and customer feedback related to ERP integrations into clear product requirements, breaking them down into releases, epics, and user stories.

• Writes scenarios for user personas to describe instances of B2B market problems or situations that illustrate why a product requirement is necessary.

• Collaborate with engineering and cross-functional teams to ensure understanding of defined scope, levels of effort and release timing.

• Explore integration options with different ERP and MMIS systems, and work closely with both internal and external ERP business partners to ensure the proposed solution delivers an optimal customer experience between the GHX product and the ERP platform

• Work closely with engineering to ensure timely, high-quality integration delivery through regular checkpoints with development, customers, and business stakeholders.
• Identify and communicate risks, issues, and problems, proposing mitigation plans to overcome obstacles.

• Stay current with industry trends, ERP platform changes, and best practices in integration design and architecture
• Support business and customer success teams with product expertise and technical guidance.
• Establish and track key performance indicators (KPIs) to measure integration effectiveness, user adoption, and customer satisfaction, driving continuous improvement.
• Maintain strong collaboration with Technical Product Managers overseeing ERP integrations to ensure knowledge sharing, roadmap alignment, and prioritization for engineering execution.

Key Competencies

• Collaborative team player with a strong technical mindset and attention to detail.
• Excellent organizational skills with the ability to resolve conflicts and manage differing viewpoints.
• Skilled in risk assessment, prioritization, and developing mitigation strategies.
• Exceptional communication abilities, effectively engaging with internal and external customers
• Experienced in leading meetings, setting agendas, driving decisions, and negotiating.
• Expertise in navigating complex relationships and balancing stakeholder interests to achieve results.

Required Experience:

• 5+ years of proven profession experience with technical products, preferably with background in B2B integrations. 
• Experience communicating technical solutions to both internal and external audiences.
• Experience in ERP integration/ B2B integrations is required
• Excellent organizational skills, with the ability to be self-directed with strong initiative.
• Sound technical product management skills, and customer focused mindset

Required Qualifications:

• Bachelor’s degree in related discipline, or a combination of education and related experience.
• Highly adept at working collaboratively across multiple business and technical functions.
• Certifications in relevant product management and Agile development methodologies.

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.