UX Writer and Content Designer, Payments
Job Summary
Job Description
This role involves crafting user-friendly text for Google Pay's UI, encompassing onboarding, promotions, error messages, and instructional materials. You'll strategize and implement content across multiple platforms, ensuring cohesive narratives and establishing best practices. Responsibilities include managing projects, collaborating with cross-functional teams (designers, researchers, legal, marketing, product managers, engineers), mentoring junior writers, and driving product language goals. You'll leverage data and empathy to inform content choices, ensuring a seamless user experience. The position requires experience in UX writing, content design, and a proven ability to simplify complex information.
Must have:
- 4+ years UX writing/content design experience
- Experience shaping content for multi-disciplinary projects
- Portfolio demonstrating UI text creation and experience improvement
- Collaboration with designers, researchers, engineers, and marketing
- Project management skills and stakeholder management
Good to have:
- 3 years of experience interacting with executive leadership
- Agency experience in writing/UX writing
- Experience in a cross-functional technology organization
- Experience developing information architecture
- User experience research knowledge
6 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 4 years of experience in UX writing, content design, technical writing, writing, editorial, marketing with leading content strategy projects.
- Experience in UX product writing and shaping content for multi-disciplinary projects.
- Include a portfolio, website, or any other related link to your work in your resume (providing a viewable link or access instructions).
Preferred qualifications:
- 3 years of experience interacting with executive leadership.
- 2 years of experience in writing, editorial, marketing, or UX writing in an agency setting.
- 2 years of experience working in a cross-functional technology organization.
- Experience in developing information architecture for documentation sets or product suites, including localization and accessibility best practices.
- Experience with user experience research principles and practices.
- Knowledge of online technology and related products, including web and mobile UI and tools.
About the job
As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images.In this role, you will be a content strategist, defining product goals and narratives across multiple platforms and touch points. You will have a portfolio of work that demonstrates your gift for simplifying and improving user experiences. You will drive guidelines and best practices, manage cross-functional projects, and work with leadership to set goals and implement roadmaps. You will provide direction and mentorship to writers and support to peers.Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.
Responsibilities
- Use writing and content design skills to create User Interface (UI) text that facilitates user navigation, as well on-boarding, promos, error messages, instructional materials, and other components of the end-to-end user experience.
- Drive goals for product language and content across a product or subject-matter domain, and ensure cohesive product narratives. Document your strategies with guidelines, and establish best practices and strategy principles.
- Manage projects from needs assessment to implementation; identify opportunities, establish priorities, secure resources, and manage stakeholders.
- Collaborate with designers, researchers, legal, marketing, product managers, and engineers; Influence and adapt to stakeholders and their feedback.
- Provide leadership, direction, and mentorship to junior User Experience (UX) writers and educate cross-functional partners on the role of UX writing and content strategy throughout the product development process.
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