Workplace Support Engineer

Responsibilities

• Deliver top-tier HW/SW support: Handle repairs, deployments, imaging, migrations, installs, moves, adds, changes, upgrades, and connectivity issues with expertise.
• Email account maintenance & network administration: Manage Active Directory and perform minor network tasks seamlessly.
• Inventory management: Keep detailed records of hardware and software inventory.
• Project leadership: Lead small projects independently, demonstrating your initiative and leadership.
• Technical analysis & maintenance: Assist with the analysis, maintenance, documentation, and testing of software and hardware.
• Customer training & advice: Provide expert advice and training on the technical aspects and use of standard software packages.
• EUC Operations support: Contribute to technical projects, ensuring smooth execution and delivery.
• User documentation: Maintain and update user documentation for clarity and accuracy.
• Hardware development life cycle: Participate in design, development, review, and implementation of new systems.
• Team training & guidance: Offer training and guidance to team members, including automation processes and macOS.
• Cloud-based apps support: Configure and support Office 365, including SharePoint, OneDrive, Teams, and Office Apps.
• Mobile technology support: Manage and support tablet and smartphone technologies and apps, including Surface, iPad, iOS, and Windows devices.

Skills

• Experience: Minimum 2-3 years of PC support in a medium or large corporate environment.
• Certifications: Hardware & Software certifications in current technologies (Microsoft, Lenovo, HP, Apple, etc.) are highly desirable.
• Customer Service: Excellent customer service skills, both in person and via phone, remote sessions, email, or chat clients.
• Technical Skills: Strong skills in installing and configuring a wide range of industry-standard operating systems, software, and utilities, including Windows, macOS, and Microsoft Office in a corporate setting.
• PC Hardware: Competent in all aspects of PC/laptop/peripheral installation, repair, parts replacement, and configuration.
• User Account Administration: Experience in creating, deleting, and maintaining user accounts and properties, with basic Active Directory knowledge.
• Communication Tools: Proficient in Microsoft Lync/Skype for Business for chat client support, conference collaboration, video, and voice support.
• Unix Knowledge: Beginner to intermediate level Unix knowledge.
• Specialized Tools: Knowledge of JAMF Casper and experience with Adobe Creative Cloud.
• Interactive Technologies: Experience with Smart Technologies Interactive Whiteboards and Displays.
• Online Meeting Platforms: Familiar with Cisco WebEx and Teams.
• Additional Skills: Networking and A/V experience is a plus.